Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap, Milk & Golden Honey Scent, 7.5 fl. oz - Yellow
Average customer rating
3.7
(900 Reviews)
Rating breakdown 900 reviews
5 Stars
505
4 Stars
105
3 Stars
21
2 Stars
13
1 Star
256
62%of customers recommend this product.
(
329 out of
532)
Customer Reviews for Softsoap - Liquid Hand Soap, Milk & Golden Honey Scent, 7.5 fl. oz - Yellow
Customer Rating
1
New fragrance is unpleasant; not buying it ever again.
on September 17, 2022
Posted by: Former Fan
from Denver, Colorado
New fragrance is unpleasant; not buying it ever again and I used to love it. Big mistake. Why did you change it? This is really bad. I am throwing out the rest of the refill bottle. I can't even use it up. It is going in the trash today.
Pros: Moisturizing
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, September 22, 2022
We are so sorry to hear that you are displeased with our new fragrance. This is certainly not what we strive for when we freshen up our scents. Your feedback will be taken into consideration for future updates. If you have any further questions or concerns, please reach out through any of our live channels here https://www.colgate.com/en-us/contact-us (Monday-Friday from 9:00 a.m. and 5:30 p.m. EST).
Written by a customer while visiting softsoap.com
Customer Rating
1
Awful Pissy Perfume Smell
on September 15, 2022
Posted by: Jami
from Long Beach, CA
The new scent smells like cheap perfume. It's awful and nauseating. I will not buy this scent anymore. Highly disappointed and dissatisfied.
Pros: Awful Smell
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, September 19, 2022
Hi Jami, we're really sorry to hear our new formula wasn't a perfect fit. We'd really like to make up for this experience and find a new scent for you! We would also like to connect you with our team of specialists here https://www.colgatepalmolive.com/en-us/contact-us (Monday through Friday from 9:00 AM to 5:30 PM EST)
Written by a customer while visiting softsoap.com
Customer Rating
1
I will not buy this product again so disappointed
on September 7, 2022
Posted by: Angie
from Olympia, Wa
I am extremely disappointed with the new scent of Softsoap milk and honey. I've been buying this soap for many, many years. I have a hyper sensitivity to manufactured smells and the original milk and honey was perfect for my scent problem by not bothering me at all. The new formulation of scent is horrible, I really do not like it. I am now sad and confounded and on having to find a new soap.
Pros: Attractive Packaging, Cleans Effectively, Easy To Use, Kills Bacteria, Locks in Moisture, Long Lasting, Moisturizing, Softens Hands
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, September 15, 2022
We're sorry that our new formula wasn't quite right for you but we'll be sure to pass your thoughts as we continue to improve our products!
Written by a customer while visiting softsoap.com
Customer Rating
1
The new scent is terrible.
on September 6, 2022
Posted by: Miles
from Carbondale, IL
I loved and used this soap for years. I don't know why they decided to change the scent, but now it is absolutely nauseating. I won't be using it anymore unless it is changed back.
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, September 8, 2022
Thanks for letting us know how you feel. We're all about good smells, so we're sad to know that our reformulation missed the mark for you. We'll keep this in mind for the future!
Written by a customer while visiting softsoap.com
Customer Rating
1
New scent is awful
on September 4, 2022
Posted by: Hotcoffee
from Michigan
I was surprised to see the scent had changed (written on refill container), as there was nothing wrong with the original scent - it was amazing and light. This new scent is horrific. Not only do I have to return the two refills I purchased, but now I have to find a new soap. Thanks for nothing.
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, September 5, 2022
We're so sorry to hear you didn't enjoy the fragrance. Thank you for your feedback!
Written by a customer while visiting softsoap.com
Customer Rating
1
New fragrance is nauseating!
on September 3, 2022
Posted by: Hyper-Sensory Issues
from New Jersey
I'm in 100% agreement with the rest of the comments below. The new fragrance of Milk and Honey is unbearable! I've had hyper-sensory issues my whole life... especially with sensitivities to chemicals and strong smells. I have depended on Softsoap Milk and Golden Honey for years. It's the only hand soap I've been able to use. In fact, it was major contributor to my getting through the Covid-19 pandemic with its mild, light scent and moisturizers to keep my hands from drying out through repeated washings. However, this new fragrance is nauseating. Why on earth would you decide to change this "iconic" soap? Who on the product development team thought "Hey, I've got a great idea!"? You know who else thought they had a great idea? Coca-Cola circa 1985. No one asked for New Coke... and no one wanted New Coke. Why try to improve upon a formula which works, and which so many people adore and count on? Since you've already gone down the path of Coca-Cola, please continue down that path: Admit you made a mistake and give us back the "Coca-Cola Classic" of Softsoap Milk and Golden Honey. We're all counting on you to do the right thing.
Pros: Moisturizing
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Written by a customer while visiting softsoap.com
Customer Rating
1
NEW SMELL IS AWFUL
on August 31, 2022
Posted by: Disappointed
from Huntington Beach, CA
I've been using their Milk and Honey hand soap for years, because it had a light, pleasant honey smell and didn't dry out my hands. But this new scent is awful. It's so strong you can smell it in the room, it smells like very strong, cloying floral perfume. It gives me a headache. Now I have to find a new soap to try, because I will not be buying Soft Soap anymore.
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, September 3, 2022
We're so sorry to hear that this happened to you. We would really like to get you connected with our team of health care professionals so they can take care of this for you. Please give us a call at 1-800-468-6502 so that we can properly document this and help you further.
Written by a customer while visiting softsoap.com
Customer Rating
1
Now smells floral
on August 28, 2022
Posted by: Jg
from Boston
This used to have a subtle sweet smell. It now has a nauseating floral smell. It gives me an immediate headache and makes me sneeze! Will be throwing this new bottle away and never purchasing again. Please change the scent back :(
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, September 1, 2022
We're so sorry to hear this happened and would like for you to speak to one of our team of specialists to collect more information to properly document this. Please call us at 1-800-221-4607 or reach out to us through any of our live channels here at Consumer_HelpNA@colpal.com (Monday through Friday from 9:00 a.m. to 5:30 p.m. Eastern time)
Written by a customer while visiting softsoap.com