Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap, Milk & Golden Honey Scent, 7.5 fl. oz - Yellow
Average customer rating
3.7
(900 Reviews)
Rating breakdown 900 reviews
5 Stars
505
4 Stars
105
3 Stars
21
2 Stars
13
1 Star
256
62%of customers recommend this product.
(
329 out of
532)
Customer Reviews for Softsoap - Liquid Hand Soap, Milk & Golden Honey Scent, 7.5 fl. oz - Yellow
Customer Rating
1
No
on November 5, 2022
Posted by: Mommynz
from Wisconsin
Disappointed in new scent. Will no longer purchase.
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, November 10, 2022
We're sorry to hear that our updated fragrance missed the mark with you. We appreciate the chance to hear from you and will take your feedback into consideration for future product updates.
Written by a customer while visiting softsoap.com
Customer Rating
1
New fragrance change. Do not like!
on November 5, 2022
Posted by: Cee
from Los Angeles
New fragrance change and the formula is not "milky" anymore. The new smell smells like baby powder. The thickness of the soap has also thinned out. I use this soap everyday, buy in bulk, and refill this all the time. Of course I noticed the difference! Very sad. Might switch to Mrs. Meyers now. Expensive but at least the smell is consistent. Is the change due to cost? Are you guys trying to skimp on certain things? I did NOT receive this as a sample. I am a real user.
Pros: Disappointed
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, November 10, 2022
We're sorry to hear that our updated fragrance missed the mark with you. We appreciate the chance to hear from you and will take your feedback into consideration for future product updates.
Written by a customer while visiting softsoap.com
Customer Rating
1
Terrible since they changed the scent. Migraine trigger.
on November 5, 2022
Posted by: Kris
from Florida
This used to be the only soap I would buy as it had a mild smell, didn't dry out my hands and most importantly did not cause a migraine. Since they changed the fragrance it immediately triggers a migraine and I can no longer use this product. It is very disappointing.
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, November 10, 2022
Hi there. We're so sorry to hear about your experience with our updated fragrance. Your feedback means the world to us and we'd like to speak with you further about this. Please give us a call at 1-800-255-7552, we're open Monday through Friday from 9:00 AM to 5:30 PM EST. We look forward to hearing from you.
Written by a customer while visiting softsoap.com
Customer Rating
1
The new scent is horrible
on November 1, 2022
Posted by: KMC
from Middletown, Pa
This used to be my favorite hand soap, but then they had to change it and I can't stomach the new smell. Why mess with a good thing?
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, November 7, 2022
We're so sorry to hear our updated fragrance missed the mark with you. Your feedback means the world to us and we'd like to speak with you further about this. Please give us a call at 1-800-255-7552, we're open Monday through Friday from 9:00 AM to 5:30 PM EST. We look forward to hearing from you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Please go back to old scent
on October 31, 2022
Posted by: Anna
from Denver, CO
We have been using this soap for years and literally tolerated price gouging during the early pandemic months because we loved and needed it that much. The scent has been changed and we noticed immediately. We will no longer be purchasing this soap as the new fragrance is terrible and the after effect feels less moisturizing. Please return to the old formula. We await your announcement.
Pros: Moisturizing
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, November 5, 2022
We're sorry we missed the mark for you. We do appreciate you for sharing your honest feedback. As it helps us improve our products in the future.
Written by a customer while visiting softsoap.com
Customer Rating
1
Change for the worse
on October 31, 2022
Posted by: Steve
from Warren, NJ
The new fragrance for Milk and Honey is awful. Don't try to fix what ain't broken! If you want to introduce a new scent, call it something different. You lost a loyal customer.
Response from softsoap.comBy softsoappwr, softsoappwr, November 5, 2022
We're sorry to hear we missed the mark with you. We do appreciate your feedback and want you to know it is very important to us.
Written by a customer while visiting softsoap.com
Customer Rating
1
WHY? WHY? WHY?
on October 31, 2022
Posted by: Kimberlyjme
from FL
WHAT IN THE WORLD!?!?!? WHY????? I have enjoyed softsoap for years. Now all of the sudden the fragrance has been amplified by 500%! I used this brand exclusively because my allergies could handle it. NIW the loud, fake honey smell is unbearable every time I use it!!!!! I've even checked the bottle multiple times to make sure I didn't accidentally buy some off-brand. Cheap soaps are awful because they mask the lack of really useful ingredients with more fragrance!!!! The new formula makes my hands feel dry & tight too. UGH!!!!!! IF IT AIN'T BROKE, DON'T FIX IT!!!!!! I did NOT receive this as a sample, I buy the refill size bottles! Fix this form. Only "yes" was available. SMH
Cons: Dries Skin, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, November 5, 2022
We are so sorry that we missed the mark for you. We do appreciate your loyalty to our brand and want you to know your feedback is important to us. We do want to hear more about your experience and have you speak to one of our specialists to make this right. Please reach out at 1-800-255-7552. We look forward to hearing from you soon so we can help further.
Written by a customer while visiting softsoap.com
Customer Rating
1
New scent is AWFUL
on October 31, 2022
Posted by: Sensitive to smell
from Las Vegas, NV
The new scent stained my skin with perfume. It made me sick to my stomach. I washed my hands multiple time with my unscented bar of soap and still couldn't get the smell off. Please change back the formula or make a new name/bottle with the old formula. I'd pay more just to have the original Milk and Golden Honey soft scent back. I wish I knew it was going to be changed so I could have stocked up on the original scent.
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, November 5, 2022
We're sorry this happened to you, this is definitely not the experience we wanted you to have. We'd like to know more about this and have you speak to one of our specialists. Please contact us at; 1-800-221-4607. We look forward to hearing from you.
Written by a customer while visiting softsoap.com