Customer reviews from softsoap.com
Softsoap - Liquid Hand Soap, Milk & Golden Honey Scent, 7.5 fl. oz - Yellow
Average customer rating
3.7
(900 Reviews)
Rating breakdown 900 reviews
5 Stars
505
4 Stars
105
3 Stars
21
2 Stars
13
1 Star
256
62%of customers recommend this product.
(
329 out of
532)
Customer Reviews for Softsoap - Liquid Hand Soap, Milk & Golden Honey Scent, 7.5 fl. oz - Yellow
Customer Rating
1
STINKY FRAGRANCE
on December 23, 2022
Posted by: RAY506
We have been using this Milk & Honey sense it first came out but now you added a new fragrance to this and we think it stinks like a bad cologne
Written by a customer while visiting softsoap.com
Customer Rating
1
Please get rid of the new fragrance
on December 21, 2022
Posted by: Ryan
This has been my favorite soap for years. I got a new refill of it the other day, and I am not a fan of the new fragrance. It does not smell good at all.
Response from softsoap.comBy Colgate Rep, Customer Care, December 27, 2022
We're so sorry that you don't enjoy our new Milk & Honey scent. We'll share your feedback with our team. Have a great day!
Written by a customer while visiting softsoap.com
Customer Rating
1
New Scent is Terrible
on November 8, 2022
Posted by: Disappointed
from Charlotte, NC
I have been purchasing this soap for years and it had a wonderful fragrance. I purchased several of the large refills over the weekend and much to my surprise (more like disgust), the fragrance had been changed. It is horrible and I noticed it right away. I did not mention it to the rest of the family, but believe me they noticed as well and brought it to my attention. If you guys keep this fragrance instead of returning to the old fragrance, I will be jumping ship and leaving Softsoap behind. Bad decision and whoever thought this was a good idea wasn't very bright -- even worse are those that smelled it and thought it was an improvement.
Cons: Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, November 13, 2022
We're sorry to hear that our updated fragrance missed the mark with you. We appreciate the chance to hear from you and will take your feedback into consideration for future product updates.
Written by a customer while visiting softsoap.com
Customer Rating
3
Horrible new fragrance.
on November 7, 2022
Posted by: Malu
from New Hampshire
I've been using the Milk & Golden Honey for years without complaints. Bought a refil last week and it has a new fragrance. It's horrible! Please bring back the old fragrance.
Pros: Cleans Effectively, Easy To Use, Long Lasting
Cons: Dries Skin, Unpleasant Smell
I would recommend this to a friend!
Response from softsoap.comBy softsoappwr, softsoappwr, November 10, 2022
We're sorry to hear that our updated fragrance missed the mark with you. We appreciate the chance to hear from you and will take your feedback into consideration for future product updates.
Written by a customer while visiting softsoap.com
Customer Rating
1
New smell is unbearable
on November 7, 2022
Posted by: April H
from Hopkins, MN
I had been using this soap for years because I am very sensitive to any perfumey smells and get headaches easily. I also prefer not to buy antibacterial soaps. I bought the refill jug and filled one of my soaps yesterday. I started getting headaches, and couldn't figure out why. Then I realized my hands smelled like perfume. I kept washing and washing, and it was getting worse. It took me a bit to put it together and actually smell the soap. I have now washed my hands with dish soap, then hand sanitizer (neither of which worked) then 91% isopropyl alcohol, which finally took away some of the odor, but not all. Now I have a jug of soap that I can't use and can't put my hands near my face without getting a headache.
Cons: Dries Skin, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, November 13, 2022
Hi there. We're so sorry to hear about your experience with our updated fragrance. Your feedback means the world to us and we'd like to speak with you further about this. Please give us a call at 1-800-255-7552, we're open Monday through Friday from 9:00 AM to 5:30 PM EST. We look forward to hearing from you.
Written by a customer while visiting softsoap.com
Customer Rating
1
Horrible "New Fragrance" for Milk&Honey
on November 7, 2022
Posted by: Longtime customer
from Michigan
I've been buying Milk and Honey for years. I would only buy name brand Softsoap because the off brands couldn't get the smell right. I just noticed my new refill bottle for Softsoap said "new fragrance" at the top. The smell is awful. I will probably be throwing this refill bottle away and all my pumps that I just refilled. Now to the search for a new soap. So frustrating.....
Cons: Dries Skin, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, November 10, 2022
We're sorry to hear that our updated fragrance missed the mark with you. We appreciate the chance to hear from you and will take your feedback into consideration for future product updates.
Written by a customer while visiting softsoap.com
Customer Rating
1
Ruined Product
on November 5, 2022
Posted by: Matt
from Salem, OR
I've used this product for at least 10 years, probably longer, but the new, completely unnecessary changes have ruined it. It smells very strong and very bad, and it dries out your skin. Time to switch to a new brand! I won't even be finishing the refill sized bottle I bought, straight to the trash can, what a waste.
Cons: Dries Skin, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, November 10, 2022
Hi there. We're so sorry to hear about your experience with our updated fragrance. Your feedback means the world to us and we'd like to speak with you further about this. Please give us a call at 1-800-255-7552, we're open Monday through Friday from 9:00 AM to 5:30 PM EST. We look forward to hearing from you.
Written by a customer while visiting softsoap.com
Customer Rating
1
PLEASE - Listen To Your Customers!!
on November 5, 2022
Posted by: Ex Buyer
from Northern Nevada
AWFUL bad perfume smell and extremely drying. LISTEN TO YOUR CUSTOMERS AND GO BACK!! Golden Milk and Honey----so much better!!! Will not be buying this new and not improved version. Voiced my opinion in an email and got a reply about "people like the new scent better".....UM, NO! Reviews don't lie. (not a free sample--paying customer)
Cons: Dries Skin, Unpleasant Smell
No, I would not recommend this to a friend.
Response from softsoap.comBy softsoappwr, softsoappwr, November 10, 2022
Hi there. We're so sorry to hear about your experience with our updated fragrance. Your feedback means the world to us and we'd like to speak with you further about this. Please give us a call at 1-800-255-7552, we're open Monday through Friday from 9:00 AM to 5:30 PM EST. We look forward to hearing from you.
Written by a customer while visiting softsoap.com