I love my new laptop! I use it for my design business and my job as a remote assistant. I love the expanded keyboard and how smooth the keys are (I type a lot). Also, I have a history of bogging down computers with all the demands I place on them with my graphics, but this has been running well without a hitch. The colors are perfect. With my old computer I was always having to compare the images to my iPad to get a complete idea of where the colors were. This computer's colors are great! And there have been no lags or lockups. I’m extremely happy!
I just want a working computer to work with documents.
on May 2, 2026
Posted by: Anonymous
from Newport Oregon
Verified Purchase:Yes
Setup is nigh impossible with all of the subscriptions and setup required by Microsoft, and then HP, and then Google. Multiple emails required for the MS 365 subscription, and a website required?
The laptop hangs sometimes for no reason. There are no games or special software installed, only MS Office and some utilities. The screen resolution could be better.
The laptop PC functions as advertised, with the following EXCEPTION: the USB and HDMI ports on the laptop are extremely "tight", so that it is physically very difficult to connect and disconnect external devices and cables to these ports. In fact, the physical "tightness" of the HDMI port is so problematic that the male connector portion of an external HDMI cable I had connected to this port sustained physical damage during disconnection of the cable from the HDMI port on the PC (i.e., the male connector portion of the HDMI cable physically separated from the HDMI cable itself while attempting to disconnect it from the port. After the "plug" portion of the cable separated from the cable itself, I actually had to use a pair of pliers to grip and remove the remnant "plug" portion of the external HDMI connector from the laptop HDMI port. It required a fair amount of pulling force using the pliers to remove the "stuck" portion of the external cable's plug-in connector from the laptop's HDMI port.) The referenced HDMI cable has been used with other devices I own without any problems in terms of connector fit and functionality.
I will be investigating this problem further after I procure a replacement HDMI cable. (I cannot re-use the referenced cable, due to the damaged connector.) If this problem recurs with a new cable, I will be contacting HP for warranty repair/replacement of the HDMI port...this port should NOT "grip" the connector portion of an external HDMI cable so tightly that the cable connector sustains damage during disconnection.