Customer reviews from belkin.com
Belkin - Refurbished Excellent - Thunderbolt 3 Dock Pro w/ Thunderbolt 3 Cable, Dual 4K @60Hz, 85W Upstream Charging - Docking Station - Aluminum
Average customer rating
3.8
(63 Reviews)
Rating breakdown 63 reviews
5 Stars
32
4 Stars
8
3 Stars
7
2 Stars
8
1 Star
8
50%of customers recommend this product.
(
15 out of
30)
Customer Reviews for Belkin - Refurbished Excellent - Thunderbolt 3 Dock Pro w/ Thunderbolt 3 Cable, Dual 4K @60Hz, 85W Upstream Charging - Docking Station - Aluminum
Customer Rating
5
This is A Great Thunderbolt 3 Dock
on June 27, 2020
Posted by: TWFlorida
from Florida
The problems most users posted can be solved by by one simple step! Belkin should have provided users instruction to access the Thunderbolt Control Center to Connect the Device (Dock) to the laptop. Once connected, click the Connected status to select Always Connect. Now you are all set to put the dock to good use.
I would recommend this to a friend!
Written by a customer while visiting belkin.com
Customer Rating
2
Issues with DisplayPort detection on MacBook Pro
on June 28, 2020
Posted by: MacBook Pro
This dock offers solid built quality and a lot of ports for functional versatility. Unfortunately I am having the same issues as others regarding detection of monitors connected through a DisplayPort cable. I tried both the dedicated DisplayPort connection and using it through a USB-C adapter, same issues with inconsistency waking up, intermittent waking of the monitor when I'm not using it, sometimes having to disconnect and reconnect or power cycle to get the monitor to work. The computer I am using it with is a 15" 2018 MacBook Pro. Wish this just worked reliably as I would otherwise be pleased with the convenience this dock should deliver.
No, I would not recommend this to a friend.
Response from belkin.comBy Belkin, Technical Support, June 28, 2020
Hi there,
We appreciate your writing us a review and for sharing the workaround performed. Please email us at BelkinCares@belkin.com with your contact details and the link to this post so we can have our Product Experts to further assist you.
Regards,
Gregory
Belkin Support
We appreciate your writing us a review and for sharing the workaround performed. Please email us at BelkinCares@belkin.com with your contact details and the link to this post so we can have our Product Experts to further assist you.
Regards,
Gregory
Belkin Support
Written by a customer while visiting belkin.com
Customer Rating
4
Some tips for M1 users
on January 11, 2022
Posted by: Bananiel
from Sweden
[This review was collected as part of a promotion.] I'm overall very happy with this dock. I have the M1 MacBook Air. However I had some issues with my external display connected via DP right from the start in Big Sur. It wouldn't recognise the display when connecting the dock, so I had to put the computer to sleep, wait for the dock LED to turn amber and then wake it up and that would always work. When I then upgraded to Monterey (with hopes of these issues being resolved) the display just wouldn't work at all. I tried a thousand things but nothing worked. Finally I bought a usb c to DP cable, and that seems to do the trick, connecting to the thunderbolt/usb c port in the back. Works better than it ever did with DP. I was very frustrated when I couldn't find any solutions online, so I thought I'd post this here to let people know. I also still don't know what the problem is, because it works fine with an older MacBook Pro that's also on Monterey. There are a few glitches from time to time on that setup, so maybe it's just that the DP is a bit faulty and for some reason the m1 really doesn't like that. If not I guess it would be a bit easier to find other users with the same problems.
I would recommend this to a friend!
Written by a customer while visiting belkin.com
Customer Rating
3
Lets you down with consistent 4K availability
on March 23, 2021
Posted by: THREEM
from EAST COAST USA
I'm about six months into daily use of this docking station with my MacBook Pro 13" (2020 edition) and it generally performs as expected. I got this to replace a Brydge dock that was unable to meet the commitments of its specifications.
Looks: It's a nice, clean design with a color that matches the space grey of the MacBook. I have it mounted using 3M Command strips to the base of my standing desk so that I can save space on the work surface. Rating: 4/5
Connections: I have two external 4K monitors--one using DP to DP and the other using USB-C to DP. I also have an SD card present at all times, a USB-A dongle for a headset, two USB-A to USB-A/B connectors in the monitor to make USB ports available there and an Ethernet cable. The USB-A to USB-A/B connectors have additional peripherals connected--USB speakers, USB microphone, and USB camera. There are enough connectors whether I use the monitor hubs are not. Rating 5/5.
Performance: As noted with the connections, I have many things connected and in use at all times. The dock generally delivers everything I expect, but not always. My chief complaint is that the dock struggles with displaying on the external 4K monitors after connecting the USB-C docking cable (after undocking) or when waking from sleep or when the screens have turned off but the laptop still is active. This is a real pain to fix, which usually includes disconnecting the power supply from the docking station, disconnecting the laptop, reconnecting them, and sometimes rebooting the laptop. This is a fatal flaw. It also is the case that the SD card sometimes will disappear from view even though it hasn't been touched. It is no longer accessible until I remove and insert the cards multiple times and clear the error messages that it has been removed without ejecting (it can't be ejected because it isn't visible.). This is also a fatal flaw. It doesn't work consistently without this extra bit of troubleshooting. Rating 2/5.
Response from belkin.comBy Belkin Support, Customer Service, March 25, 2021
Hi, THREEM,
The Belkin Thunderbolt 3 Dock Pro supports a dual-monitor in 4K at 60 Hz resolution. You can try to swap the USB-C display cable or connect a different Thunderbolt 3-enabled computer to see if the same issue has occurred. For further assistance, you can reach out to us at BelkinCares@belkin.com with more details and the link to this review for our reference.
Regards,
Jan
Belkin Support
The Belkin Thunderbolt 3 Dock Pro supports a dual-monitor in 4K at 60 Hz resolution. You can try to swap the USB-C display cable or connect a different Thunderbolt 3-enabled computer to see if the same issue has occurred. For further assistance, you can reach out to us at BelkinCares@belkin.com with more details and the link to this review for our reference.
Regards,
Jan
Belkin Support
Written by a customer while visiting belkin.com
Customer Rating
2
Piece of junk
on May 5, 2022
Posted by: Sugarfree
from Alabama
The dock has a sleek design but I am having trouble getting the dock to recognize my USB-C ports that are connected to my external monitors. I have a 2019 macbook pro 16-inch and I have connected a HP external monitor with the display port to the dock. And from the dock I am connecting a USB-C to USB-C cable to my macbook pro. I cannot get the dock to recognize it is connected to my macbook (the green light is not coming on). I will fidget with the USB-C connection in the back of the dock and when I move it around, gently, the light will turn green and recognize the macbook. Other than that it is a good dock but seems to be cheaply made because the connections are not solid.
No, I would not recommend this to a friend.
Response from belkin.comBy Customer Support, May 5, 2022
Hi,
This certainly is not the experience we wanted you to have with the product, and our support would love to assist you with this. You may refer to this link for our hotline numbers: https://www.belkin.com/us/support-article?articleNum=55022.
Regards,
JC
Belkin Support
This certainly is not the experience we wanted you to have with the product, and our support would love to assist you with this. You may refer to this link for our hotline numbers: https://www.belkin.com/us/support-article?articleNum=55022.
Regards,
JC
Belkin Support
Written by a customer while visiting belkin.com
Customer Rating
4
Small and powerful dock!
on October 4, 2020
Posted by: _CK_
from The Woodlands, TX
[This review was collected as part of a promotion.] This dock is a great addition to my work-from-home setup. It is compact, especially considering the number of ports available, and uses a large, external power supply. I like this arrangement because it keeps the desk footprint as small as possible while still being able to provide a lot of power.
The construction feels very sturdy and looks nice, not gaudy or cheap. The ports are all conveniently located, but the labels are a bit faint and hard to see in a dimly lit room.
Video works as expected. I am able to drive a 4K monitor (LG 27UK850) using either the DisplayPort or the Thunderbolt 3 (using a USB-C connection to the monitor).
Internally, all ports and devices in the dock are connected by USB 3.2 (SD Card and Ethernet) or USB 2.1 (Audio) and all work exactly as they should. The audio port has good clean sound (uses a Burr-Brown D/A converter), and had no trouble driving my headphones (Shure SRH-1840). The audio IN/OUT functions are shared by a single jack, so this might be an issue for some. I did not test microphone functionality.
I had no trouble using the dock with a 2017 iMac or a 2020 13" MacBook Pro, and charging (on the MacBook Pro) worked the same as my existing charger.
Overall, I'm pretty happy with the dock. I would like to have an HDMI port, but it's not a deal breaker. Also, all Thunderbolt 3 docks I've tried (including this one) take a long time to wake up external monitors after sleep. I don't know if it's a problem with the operating system, the dock, or Thunderbolt itself, but I could have one issue fixed it would be to make external displays wake at the same time as the internal one.
The construction feels very sturdy and looks nice, not gaudy or cheap. The ports are all conveniently located, but the labels are a bit faint and hard to see in a dimly lit room.
Video works as expected. I am able to drive a 4K monitor (LG 27UK850) using either the DisplayPort or the Thunderbolt 3 (using a USB-C connection to the monitor).
Internally, all ports and devices in the dock are connected by USB 3.2 (SD Card and Ethernet) or USB 2.1 (Audio) and all work exactly as they should. The audio port has good clean sound (uses a Burr-Brown D/A converter), and had no trouble driving my headphones (Shure SRH-1840). The audio IN/OUT functions are shared by a single jack, so this might be an issue for some. I did not test microphone functionality.
I had no trouble using the dock with a 2017 iMac or a 2020 13" MacBook Pro, and charging (on the MacBook Pro) worked the same as my existing charger.
Overall, I'm pretty happy with the dock. I would like to have an HDMI port, but it's not a deal breaker. Also, all Thunderbolt 3 docks I've tried (including this one) take a long time to wake up external monitors after sleep. I don't know if it's a problem with the operating system, the dock, or Thunderbolt itself, but I could have one issue fixed it would be to make external displays wake at the same time as the internal one.
Written by a customer while visiting belkin.com
Customer Rating
2
DisplayPort can't power on monitor
on October 12, 2020
Posted by: JensB
from Copenhagen
Switched from a Kensington Dock to a Belkin Thunderbolt 3 Dock Pro when I switched from a 13" to a 16" MacBook Pro USB-C (2019). The old Kensington Dock can't charge a 16" MacBook Pro, and we have previously with success used Belkin docks together with MacBook Airs in our office. The decisions was therefore easy - switch to a Dock Pro.
The problem now starts. When I have been away from my computer in 5-10 min is my external 27" Dell monitor in power saving mode and the Dock will not power up the monitor. Turning off/on the monitor does not help. OSX still detects the monitor, but the monitor complain about no signal from the laptop. I have solved the problem by removing the Dock USB-C cable from my MacBook Pro and inserting it again - one of the times did it kill my laptop and it started op with a BSOD (the black OSX version).
No, I would not recommend this to a friend.
Response from belkin.comBy Belkin, Customer Support, October 12, 2020
Hi, JensB,
We’d like to have our Product Experts take a closer look at this. Just send us an email at BelkinCares@belkin.com along with your contact information, a link to this post as our reference and other relevant details.
Regards,
Rosalyn
Belkin Support
We’d like to have our Product Experts take a closer look at this. Just send us an email at BelkinCares@belkin.com along with your contact information, a link to this post as our reference and other relevant details.
Regards,
Rosalyn
Belkin Support
Written by a customer while visiting belkin.com
Customer Rating
3
Not compatible with monitor
on October 9, 2020
Posted by: MartK856
from Voorhees, NJ
[This review was collected as part of a promotion.] I was really looking forward to having this dock to coordinate my office work center - my laptop is my main computer, back and forth between home and work, and I have an Apple Thunderbolt Display that I use at the office. The "power" USB-C port on the back of the dock works great - keeps my laptop charged up and ready to go. Unfortunately, the Thunderbolt Display does not "recognize" that it's attached, and will not turn on when attached to the dock - either via USB-C/Thunderbolt 3 connection or via DisplayPort adaptor. The computer "recognizes" that there's another display attached, but the display doesn't activate like it does when I connect directly to the laptop USB-C/Thunderbolt connector. I'm very sad about this. I'm a real enthusiast for Belkin products and have many that have served me well. This dock doesn't quite live up to my needs/what it promises.
Response from belkin.comBy Belkin, Customer Support, October 9, 2020
Hi, MartK856,
We’d like to know more about your setup so we can have our Product Experts help you look into this. Just email us the details, your contact information and a link to this post as a reference at BelkinCares@belkin.com.
We look forward to hear from you.
Regards,
Rosalyn
Belkin Support
We’d like to know more about your setup so we can have our Product Experts help you look into this. Just email us the details, your contact information and a link to this post as a reference at BelkinCares@belkin.com.
We look forward to hear from you.
Regards,
Rosalyn
Belkin Support
Written by a customer while visiting belkin.com