Customer reviews from ATT.com
Apple - Refurbished Excellent - iPhone 15 256GB (Unlocked) - Black
Average customer rating
4
(80 Reviews)
Rating breakdown 80 reviews
5 Stars
53
4 Stars
3
3 Stars
7
2 Stars
6
1 Star
11
75%of customers recommend this product.
(
44 out of
59)
Customer Reviews for Apple - Refurbished Excellent - iPhone 15 256GB (Unlocked) - Black
Posted by: Doggymommy
Verified Purchase:Yes
I love my new iPhone! It works perfectly, as advertised.
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: Mary Melissa
from Anderson, SC
Verified Purchase:Yes
It’s ok. I liked my former phone more.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, August 25, 2026
Hello, Mary. Thank you for sharing your thoughts on your iPhone 15. We appreciate your honest feedback and are sorry to hear that your new device is not quite living up to the experience you had with your previous phone.
We want you to absolutely love your device, so we highly recommend exploring the iPhone User Guide to customize your layout, navigation, and features to closely match what you enjoyed about your old phone.
🔗https://support.apple.com/guide/iphone/welcome/ios
We truly appreciate you taking the time to post this review and being a valued AT&T customer!
We want you to absolutely love your device, so we highly recommend exploring the iPhone User Guide to customize your layout, navigation, and features to closely match what you enjoyed about your old phone.
🔗https://support.apple.com/guide/iphone/welcome/ios
We truly appreciate you taking the time to post this review and being a valued AT&T customer!
Written by a customer while visiting ATT.com
Posted by: Troy325
from Siloam Springs AR 72761
Verified Purchase:Yes
Great new phone addition to the iPhones
I would recommend this to a friend!
Written by a customer while visiting ATT.com
Posted by: JGil006
from Long Island, NY
Verified Purchase:Yes
Battery is terrible. I got a new phone because my old one was having difficulty holding a charge. This new one can’t even make it through a whole day. Assurion tells me I need to go to the Apple Store because it’s under their warranty. I’m not happy at all.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Kevin, June 17, 2026
Thanks for letting us know what’s been going on. We’re really sorry to hear that your new phone still can’t make it through the day on a single charge. After replacing your old device for the same issue, that has to be incredibly frustrating. We would love to make things right and be able to turn your experience around.
You can enhance your battery performance by checking for any available software updates, restarting the device, or closing apps running in the background to help reduce battery drain.
Additionally, if you want a helpful guide for your device specifications you can get more information at:
support.apple.com/en-us/120745
These steps won’t fix every situation, but they can help us narrow down what’s going on. And of course, if you reach out to us directly, we’ll be glad to take a closer look and help guide you toward the next steps.
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
🔗 https://www.att.com/support
Or contact Apple support for more information about a warranty replacement.
You can enhance your battery performance by checking for any available software updates, restarting the device, or closing apps running in the background to help reduce battery drain.
Additionally, if you want a helpful guide for your device specifications you can get more information at:
support.apple.com/en-us/120745
These steps won’t fix every situation, but they can help us narrow down what’s going on. And of course, if you reach out to us directly, we’ll be glad to take a closer look and help guide you toward the next steps.
📞 800‑331‑0500 (or dial 611 from your AT&T phone)
🔗 https://www.att.com/support
Or contact Apple support for more information about a warranty replacement.
Written by a customer while visiting ATT.com
Posted by: The battery
from DC
Verified Purchase:Yes
The battery is not good. no
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Andres, July 22, 2026
Hi there!
Thank you for taking the time to share your feedback about your iPhone 15. We are sorry to hear that the battery life is not meeting your expectations, as we know how important it is to have a device that keeps up with your routine without constant recharging.
While battery performance depends heavily on usage patterns, you can often improve longevity by adjusting a few system settings. We highly recommend reviewing Apple's official guide at apple.com/batteries/maximizing-performance for helpful tips on optimizing your settings to extend daily battery life.
If you continue to experience issues, please contact Apple Support at (800) 275-2273 to run a quick diagnostic on your hardware health.
Thank you for taking the time to share your feedback about your iPhone 15. We are sorry to hear that the battery life is not meeting your expectations, as we know how important it is to have a device that keeps up with your routine without constant recharging.
While battery performance depends heavily on usage patterns, you can often improve longevity by adjusting a few system settings. We highly recommend reviewing Apple's official guide at apple.com/batteries/maximizing-performance for helpful tips on optimizing your settings to extend daily battery life.
If you continue to experience issues, please contact Apple Support at (800) 275-2273 to run a quick diagnostic on your hardware health.
Written by a customer while visiting ATT.com
Posted by: Dano25
from Louisville, KY
Verified Purchase:Yes
Just another Iphone not much better than the 11 I had.
No, I would not recommend this to a friend.
Response from ATT.comBy AT&T CARE - Isabella, June 28, 2026
Hello there. Thank you for sharing your honest feedback with us.
We are sorry to hear that the iPhone 15 did not live up to your expectations and that it feels very similar to your previous iPhone 11. Upgrading to a new device is a big decision, and we completely understand how disappointing it is when the new technology does not feel like a significant leap forward. We always want our customers to feel excited about their new devices and to get the most value out of their purchases.
We would love to help you discover some of the massive upgrades built into this model that might not be obvious at first glance. This includes the incredibly sharp forty eight megapixel main camera with built in portrait detection, the interactive Dynamic Island at the top of your screen, and the convenience of universal USB C charging.
If you’d like to explore ways to make your current device feel more comfortable to use, whether that’s adjusting settings, learning about features you might not have tried yet, or even discussing future upgrade options, our team is here to help.
You can also check out Apple’s iPhone User Guide for tips that might make day‑to‑day use a bit easier:
🔗https://support.apple.com/guide/iphone/welcome/ios
At AT&T, our goal is to help you get the most out of your technology, whether that’s exploring device features, managing upgrades, or finding the right plan for your needs. If you’d like more personalized guidance for your iPhone 15, we’re always here to support you.
We are sorry to hear that the iPhone 15 did not live up to your expectations and that it feels very similar to your previous iPhone 11. Upgrading to a new device is a big decision, and we completely understand how disappointing it is when the new technology does not feel like a significant leap forward. We always want our customers to feel excited about their new devices and to get the most value out of their purchases.
We would love to help you discover some of the massive upgrades built into this model that might not be obvious at first glance. This includes the incredibly sharp forty eight megapixel main camera with built in portrait detection, the interactive Dynamic Island at the top of your screen, and the convenience of universal USB C charging.
If you’d like to explore ways to make your current device feel more comfortable to use, whether that’s adjusting settings, learning about features you might not have tried yet, or even discussing future upgrade options, our team is here to help.
You can also check out Apple’s iPhone User Guide for tips that might make day‑to‑day use a bit easier:
🔗https://support.apple.com/guide/iphone/welcome/ios
At AT&T, our goal is to help you get the most out of your technology, whether that’s exploring device features, managing upgrades, or finding the right plan for your needs. If you’d like more personalized guidance for your iPhone 15, we’re always here to support you.
Written by a customer while visiting ATT.com
Posted by: North Texan
from Dallas, TX
Verified Purchase:Yes
I did everything online and received my phone quickly through the mail a very easy process overall
I would recommend this to a friend!
Response from ATT.comBy AT&T CARE - Andres, June 30, 2026
Hello there!
Thanks for the awesome review! There's nothing better than an easy online checkout and fast shipping. Enjoy your new iPhone 15!
Thank you for being part of AT&T!
Thanks for the awesome review! There's nothing better than an easy online checkout and fast shipping. Enjoy your new iPhone 15!
Thank you for being part of AT&T!
Written by a customer while visiting ATT.com
Posted by: Tasha W
from Chicago iL
Verified Purchase:Yes
Phone runs hot. When sitting idle, the phone is hot to the touch.
Response from ATT.comBy AT&T CARE - Jessica, March 9, 2026
Hi Tasha,
Thank you for taking the time to share your experience. We’re sorry to hear that your iPhone 15 feels hot to the touch—especially when the phone is idle. That’s certainly not the experience Apple and AT&T want for you.
While iPhone may feel warm during tasks like setup, iOS updates, or heavy background activity, it should not remain hot while idle. Let’s walk through a few steps that often resolve this:
Quick Troubleshooting Steps
Check for iOS Updates
Go to Settings > General > Software Update. Installing the latest iOS version can resolve background processes that may cause overheating.
Close Background Apps
Swipe up from the bottom and close any apps running in the background, especially navigation, streaming, or social media apps.
Check Battery Usage
Navigate to Settings > Battery to see if an app is consuming excessive power while idle.
Remove the Case Temporarily
Some cases can trap heat. Try using the phone without the case for a short period to see if the temperature improves.
Restart the iPhone
A quick restart can stop any stuck background processes that may be causing excess heat.
Avoid Charging While Warm
If the phone feels hot, unplug it and allow it to cool before charging again.
If the Issue Continues
If your iPhone continues to run hot after these steps, we recommend:
Visiting an Apple Store or Apple Authorized Service Provider to check for hardware-related issues.
Contacting AT&T Support, who can help review device performance and warranty or replacement options if needed.
We truly appreciate you bringing this to our attention. Your feedback helps us improve, and we want to make sure you’re getting the premium experience you expect from both Apple and AT&T. If you’d like additional help, our support teams are ready to assist.💙📱
Thank you for taking the time to share your experience. We’re sorry to hear that your iPhone 15 feels hot to the touch—especially when the phone is idle. That’s certainly not the experience Apple and AT&T want for you.
While iPhone may feel warm during tasks like setup, iOS updates, or heavy background activity, it should not remain hot while idle. Let’s walk through a few steps that often resolve this:
Quick Troubleshooting Steps
Check for iOS Updates
Go to Settings > General > Software Update. Installing the latest iOS version can resolve background processes that may cause overheating.
Close Background Apps
Swipe up from the bottom and close any apps running in the background, especially navigation, streaming, or social media apps.
Check Battery Usage
Navigate to Settings > Battery to see if an app is consuming excessive power while idle.
Remove the Case Temporarily
Some cases can trap heat. Try using the phone without the case for a short period to see if the temperature improves.
Restart the iPhone
A quick restart can stop any stuck background processes that may be causing excess heat.
Avoid Charging While Warm
If the phone feels hot, unplug it and allow it to cool before charging again.
If the Issue Continues
If your iPhone continues to run hot after these steps, we recommend:
Visiting an Apple Store or Apple Authorized Service Provider to check for hardware-related issues.
Contacting AT&T Support, who can help review device performance and warranty or replacement options if needed.
We truly appreciate you bringing this to our attention. Your feedback helps us improve, and we want to make sure you’re getting the premium experience you expect from both Apple and AT&T. If you’d like additional help, our support teams are ready to assist.💙📱
Written by a customer while visiting ATT.com