Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB (Unlocked) - Silver Shadow
Average customer rating
4.7
(3,197 Reviews)
Rating breakdown 3,197 reviews
5 Stars
2,480
4 Stars
504
3 Stars
103
2 Stars
39
1 Star
71
90%of customers recommend this product.
(
452 out of
504)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip6 256GB (Unlocked) - Silver Shadow
Customer Rating
5
Flip for is flow
on June 26, 2025
Posted by: Ferchitoflip
[This review was collected as part of a promotion.] Desdé qué tengo el Samsung Galaxy Flip 6 entendí qué siempre voy a ser team flip. La experiencia de poder tomar fotos en el momento y lugar que quieras con una calidad excelente es inmejorable. Puedes colocarlo desde una roca hasta en una rama de un árbol. Ni mencionar Galaxy AI que mejora todas las fotos y las interacciones con el mundo, el comunicarse con las personas de todo el mundo gracias a la traducción instantánea es una ayuda inmensa.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Compact, easy to carry and cute!
on June 27, 2025
Posted by: Maricrisale
[This review was collected as part of a promotion.] You can do anything youd normally do on a high tier samsung phone except more compact. It fits easily in any pocket, you can accessorize it, and the front screen is fun to use with widgets. Everything is so easy to use wether youre using the front screen or opening up the entire device. Talk to text and translate is amazing on this phone because you can flip it open and speak into it while the other person can read the screen and have an entire conversation. Selfies and videos are easy with the phone flipped as well, since there is no need for a tripod and the quality of the front camera is amazing! Not to mention Samsung AI is available on this phone and there are so many fascinating things you can do with it, my favorite is photo editing. Samsung makes some very cool cases and screen protectors for it, but overall you can add so many personalized accessories to it, its the perfect aesthetic but better!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Compact Gem
on June 27, 2025
Posted by: Babsmack
[This review was collected as part of a promotion.] Well, this is a nice little phone. I like how it folds up. And when it unfolds, it's the same size as a regular phone.
When it's folded, it's nice and compact about the same size as maybe your wallet would be in your pocket.
The Galaxy AI is nice to have when trying to find Different features of the phone. Or have it to explain different things to you. It has fun features like when you set it up on a desktop or tabletop, you can fold the upper half to take pictures and take videos, so it's almost like having a tripod. Another interesting aspect is the translation feature where the individual you are talking to can see the secondary screen on the outside while standing in front of you and read the translation. I will say one negative aspect is that within 4 months of having my phone I had to have the screen replaced, which is a common issue from what I understand. That would have been a very expensive fix. Fortunately, I still had the factory warranty on the phone and I have phone insurance, but it was quite the inconvenience. From what I understand, is the issue is related to the fact that the phone can fold in half so you do have moving parts that could potentially rupture or damage components of the phone. But it's been fine ever since, so hopefully it doesn't break again
When it's folded, it's nice and compact about the same size as maybe your wallet would be in your pocket.
The Galaxy AI is nice to have when trying to find Different features of the phone. Or have it to explain different things to you. It has fun features like when you set it up on a desktop or tabletop, you can fold the upper half to take pictures and take videos, so it's almost like having a tripod. Another interesting aspect is the translation feature where the individual you are talking to can see the secondary screen on the outside while standing in front of you and read the translation. I will say one negative aspect is that within 4 months of having my phone I had to have the screen replaced, which is a common issue from what I understand. That would have been a very expensive fix. Fortunately, I still had the factory warranty on the phone and I have phone insurance, but it was quite the inconvenience. From what I understand, is the issue is related to the fact that the phone can fold in half so you do have moving parts that could potentially rupture or damage components of the phone. But it's been fine ever since, so hopefully it doesn't break again
Value
5
Response from Samsung USBy R&R, June 27, 2025
Howdy Babsmack,
Thank you for sharing such a thoughtful look at your Galaxy Z Flip6 experience, Babsmack! We’re so glad you’re enjoying the unique foldable design, along with features like Flex Mode and Galaxy AI, which make exploring new capabilities and translations so seamless. We’re excited to see how the Galaxy Z Flip6 continues to fit your on-the-go lifestyle, blending style, smart features, and compact convenience. Designed with flagship-level innovation for the tech enthusiast, this device delivers flexible functionality and creative possibilities in one sleek fold. Thanks for being part of the Samsung family.
-Ty
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Thank you for sharing such a thoughtful look at your Galaxy Z Flip6 experience, Babsmack! We’re so glad you’re enjoying the unique foldable design, along with features like Flex Mode and Galaxy AI, which make exploring new capabilities and translations so seamless. We’re excited to see how the Galaxy Z Flip6 continues to fit your on-the-go lifestyle, blending style, smart features, and compact convenience. Designed with flagship-level innovation for the tech enthusiast, this device delivers flexible functionality and creative possibilities in one sleek fold. Thanks for being part of the Samsung family.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
The compact fold is outstanding
on June 27, 2025
Posted by: Zuzujaz
[This review was collected as part of a promotion.] The folding feature is perfect for someone like me who transitions from office, house, and outdoor activities throughout the day.
Galaxy AI is integrated nicely.
I miss the photo capabilities of my Samsung S25, but love the fold.
Galaxy AI is integrated nicely.
I miss the photo capabilities of my Samsung S25, but love the fold.
Value
5
Response from Samsung USBy R&R, June 27, 2025
Thank you for sharing your thoughtful feedback, Zuzujaz! We’re thrilled to hear that the compact fold of the Galaxy Z Flip6 is helping you navigate your busy day. Galaxy AI truly enhances this experience, making it easier than ever to stay productive and connected wherever you are.
With its flagship-level features and intelligent tools, the Galaxy Z Flip6 is designed for those who appreciate both innovation and style. This device adapts to your needs whether you’re at home, in the office, or on the go. Thank you for being a part of the Samsung family!
-Ty
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With its flagship-level features and intelligent tools, the Galaxy Z Flip6 is designed for those who appreciate both innovation and style. This device adapts to your needs whether you’re at home, in the office, or on the go. Thank you for being a part of the Samsung family!
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
4
Great phone but a little cumbersome
on June 27, 2025
Posted by: EricaK
[This review was collected as part of a promotion.] The width of the phone is a little cumbersome for my small hands. Other than that I really don't have any complaints. It has been a great phone.
Value
4
Response from Samsung USBy R&R, June 27, 2025
What’s up ErikaK,
Thank you for sharing your thoughts! We’re glad to hear that the Galaxy Z Flip6 has been an excellent phone for you. Its bold foldable design, combined with powerful Galaxy AI capabilities, truly enhances your experience, from smarter communication to seamless productivity. While the compact fold may feel different at first, many users find that it becomes second nature quickly. Its innovative style makes it a standout choice for anyone ready to embrace flagship-level technology with a fresh twist. Thank you for choosing innovation with Samsung!
-Ty
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Thank you for sharing your thoughts! We’re glad to hear that the Galaxy Z Flip6 has been an excellent phone for you. Its bold foldable design, combined with powerful Galaxy AI capabilities, truly enhances your experience, from smarter communication to seamless productivity. While the compact fold may feel different at first, many users find that it becomes second nature quickly. Its innovative style makes it a standout choice for anyone ready to embrace flagship-level technology with a fresh twist. Thank you for choosing innovation with Samsung!
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
3
It's a really good design, but
on June 27, 2025
Posted by: sangpyun
[This review was collected as part of a promotion.] There are new functions and advantages that can be used even if the camera performance is folded, but the inner display cannot be touched from about 3 months after using the cell phone, but it is not working for several days from 5 months, so it is left to be maintained.
Value
3
Response from Samsung USBy R&R, June 30, 2025
Thank you for sharing your experience, sangpyun! We’re thrilled to hear that you appreciate the innovative and stylish design of the Galaxy Z Flip6, as well as its flexible functionality that opens up a world of new features for you. We recognize the importance of consistent performance, and it’s terrific to learn that you’re enjoying the advanced options that make the Galaxy Z Flip6 truly remarkable. If your phone or tablet presents a blank screen, there are several steps you can take to identify the cause. For instance, your device might need a reset. To explore various scenarios specific to your situation, check out the article “Blank or black display on a Samsung Phone or Tablet.” This provides several solutions that can help you troubleshoot effectively. Additionally, your device includes the Galaxy Z Assurance option, offering extra protection for your display. More detailed information about this benefit will be provided below. We've also partnered with uBreakiFix, which serves as an authorized repair location for Samsung mobile users. With over 600 locations across the U.S., you can easily find a nearby service. You can choose to schedule an appointment or drop in at your convenience. As always, our Samsung Support Team is here to provide further assistance. This device brings flagship-level power and Galaxy AI intelligence into a foldable form factor, designed for those who appreciate cutting-edge smart technology. It’s exciting to see how this model enhances both creativity and productivity on the go, allowing you to make the most of every moment. Thank you for being a valued member of the Samsung family!
Blank or black display on a Samsung phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002028/
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Blank or black display on a Samsung phone or tablet
https://www.samsung.com/us/support/troubleshoot/TSG10002028/
uBreakiFix
https://www.ubreakifix.com/repairs/smartphones/samsung-galaxy
Galaxy Z Assurance
https://www.samsung.com/us/support/service/z6assurance-screen-repair-promo/
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
4
good phone, screen still not strong enough
on June 27, 2025
Posted by: nickflip
[This review was collected as part of a promotion.] the flip 6 fits well in my wife's purse and pockets. Just wish the inside screen didn't take scratches so easy. also did have to use the discounted screen repair after a pretty bad drop.
Value
4
Response from Samsung USBy R&R, July 18, 2025
What’s up nickflip,
Thanks so much for sharing your experience with the Galaxy Z Flip6! It’s wonderful to hear how smoothly it fits into your daily life, whether tucked away in a small purse or used throughout the day. The Z Flip6 combines portability and elegance in a truly unique design, and we're happy it’s providing you with that compact, full-featured experience. Your thoughts on durability are very valuable; each new generation of our foldable phones is improved with design enhancements to boost flexibility and resilience. Your feedback helps us innovate and grow. We're grateful to have you as part of the Samsung family!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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https://smsng.us/X-Messages
Thanks so much for sharing your experience with the Galaxy Z Flip6! It’s wonderful to hear how smoothly it fits into your daily life, whether tucked away in a small purse or used throughout the day. The Z Flip6 combines portability and elegance in a truly unique design, and we're happy it’s providing you with that compact, full-featured experience. Your thoughts on durability are very valuable; each new generation of our foldable phones is improved with design enhancements to boost flexibility and resilience. Your feedback helps us innovate and grow. We're grateful to have you as part of the Samsung family!
-Ty
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This was a great phone for the time of having it.
on June 28, 2025
Posted by: Stonerguy420
[This review was collected as part of a promotion.] The ai in this phone is crazy good very useful for help and assistance with task that I might need help with very nice .features on this phone.
Value
5
Written by a customer while visiting Samsung US