Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip3 5G 128GB (Unlocked) - Phantom Black
Average customer rating
3.9
(394 Reviews)
Rating breakdown 394 reviews
5 Stars
172
4 Stars
114
3 Stars
42
2 Stars
26
1 Star
40
54%of customers recommend this product.
(
76 out of
142)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip3 5G 128GB (Unlocked) - Phantom Black
Customer Rating
2
It is at repair
on November 18, 2021
Posted by: LoyalSammyBuyerNoMore
from Los Angeles, CA
Expertise:Expert
I bought this two months ago and not too happy. It is not at the repair location
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
2
Written by a customer while visiting Samsung US
Customer Rating
3
Love my phone all but battery life.
on November 10, 2021
Posted by: Jasper mommy
from Florida
I bought my phone 2 months old. I like all feature on it but the battery life. I am charging this phone at least 2-3 times a day. For example last night I went to bed phone was fully charged woke up this morning and completely dead and wasn't using it.
Features
4
Performance
1
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!
on November 5, 2021
Posted by: Tapeman
from Bangor, Maine
Expertise:Expert
I've had my Z3 Flip for a month now and really like it. Previous Samsung phone was slow and the touch screen was not great. This one is very responsive and works great. 5G service is good but so far LTE seems faster
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Size
on November 5, 2021
Posted by: Letsnot
from Arizona
I have been enjoying the flip except for two things. I do not like the buttons location and finding a good case for it. All the ones available are too smooth and slippery. I drop it because of this. Nothing to grip
I would recommend this to a friend!
Features
2
Performance
5
Design
2
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Green machine.
on November 3, 2021
Posted by: flipeverybodyoff
from Utah
Expertise:Expert
I absolutely love the freaking z flip!! Wouldn't dare to touch or even look at a non flipping phone. Always been a fan of Samsung gave up iphone back in 09. Always on those multiple screen. Battery is decent even after waking up 3am for a 10 hour shift using Spotify ALL day, without music I'm useless. Notes & text messages clock out & still have enough Battery to enjoy jams. If you're worried about the battery, honestly you spend way to much time on your phone on social media wondering what others are up too.. just live your own life. Also camera is so amazing & works perfect for my clothing company i am starting.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Really good phone
on November 1, 2021
Posted by: Jcity
from PA
Expertise:Beginner
The only downsides are that the videos I send through messenger have terrible quality and the battery life isn't very good. Other than that, I love it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Great Phone! Love it, but Dead Pixels
on October 31, 2021
Posted by: Selby
from San francisco ca
Expertise:Intermediate
I pre-ordered the phone once it was released. The phone is amazing! Has everything the previous phones but more. Although yesterday, some dead pixels appeared on the main screen. Towards the bottom left. They're green and pink. Still haven't found out how to get it repaired.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
2
Value
5
Response from Samsung USBy Carrie Galvan, Samsung Cares, November 9, 2021
Hello Selby, thank you for bringing this to our attention. We're happy to hear you're enjoying this phone. I understand how it must feel to have this issue. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01001485/) to an article that will help you troubleshoot dead pixels. If you are still having trouble, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143868695
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143868695
^Elizabeth
Written by a customer while visiting Samsung US
Customer Rating
1
Battery life sucks.
on October 23, 2021
Posted by: Shaba
from Los Angeles
Expertise:Expert
Accept it Samsung failed with battery life. It does not matter what you ask users to do or see your advice for it, in the end the one who suffers and knows the use that gives it is the end user. Good idea, terrible battery.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
1
Response from Samsung USBy Carrie Galvan, Samsung Cares, October 27, 2021
Hello Shaba, thank you for taking the time to leave this review. I understand how frustrating this must be. Here is a link (http://www.samsung.com/us/support/troubleshooting/TSG01001388/) to an article that will help you troubleshoot the battery draining quickly. If you are still having issues, please contact us via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143829238
^Elizabeth
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
- Reference ticket number: 1143829238
^Elizabeth
Written by a customer while visiting Samsung US
Ratings-Only Reviews
Based on the average of (2) ratings-only reviews
Overall Customer Rating
5
Design
5
Features
5
Performance
5
Value
5