Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip3 5G 128GB (Unlocked) - Phantom Black
Average customer rating
3.9 out of 5
3.9
(394 Reviews)
Open Ratings Snapshot
Rating breakdown 394 reviews
5 Stars
172
4 Stars
114
3 Stars
42
2 Stars
26
1 Star
40
54%of customers recommend this product. 
(
76 out of 142
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip3 5G 128GB (Unlocked) - Phantom Black
Customer Rating
1 out of 5
1
Not worth it, switched from iPhone
on January 15, 2022
Posted by: Emilee
Pros:
-The cutest thing ever and so customizable
-Split screen/unique features (assuming you can do this with every Android)
-FOLDS into palm size, my favorite part
-Notification screen
Cons:
-Poor battery life, I could go on my phone for 2 hours and it dies
-Heats up within 15 mins of use
-Front camera is like a 2010 Nokia, Back camera is way better. Color is still much better on iphone with photos.
-Software lags/glitches
I returned it within 2 weeks. I knew it was going to take me a while to get used to Android but I also didn’t expect it to be THAT bad. The function just felt so old.
Needs lots of upgrades, I KNOW that there are better & good Samsung phones that work great.. just not this one. It needs many new versions to get even close.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
2 out of 5
2
Design
5 out of 5
5
Value
1 out of 5
1
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
STOP DONT BUY (if i could give a 0 i would)
on January 14, 2022
Posted by: Zflipisdiarrhea
from San Diego, CA
Expertise:Expert
Please do yourself a favor and do not buy, battery life last ( i kid you not) 3 hours, you can have 100% and it down 50% a 1-2 later ( you dont even have to use it to lose battery life) thats how much of a diarrhea
of a phone it is and I ONLY HAD THIS PHONE FOR 3 MONTHS. You basically paying for nostalgia THAT IT. Trade in my trusty and expensive samsung s21 5g ( an amazing phone) for this diarrhea, i absolutely regret it. Not worth it, i wish i can go back in time and stop myself from buying this diarrhea phone. I am so freaking mad, you cant even get proper screen protection for this diarrhea phone due to its design. Not worth your money, i have been a loyal samsung consumer for years, everything i own is samsung. But this phone is the worst product they put on the market. PLUS MY PEN DONT WORK ON THIS CRAP BUT THE FOLD DOES????
This phone is bowl of diarrhea
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
5 out of 5
5
Value
1 out of 5
1
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
screen cracking
on January 14, 2022
Posted by: jj dfh
Expertise:Intermediate
i have had the phone 4 months. the screen is cracking which interferes with the apps, calls, and texts. it is cracking on the fold itself.
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
1 out of 5
1
Value
2 out of 5
2
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Great design poor battery
on January 8, 2022
Posted by: Tristen
from Peoria AZ
Expertise:Beginner
I bought this phone in less than a month and the battery has been dying quickly compared to other Samsung models.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
1 out of 5
1
Design
5 out of 5
5
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Poor battery life
on January 7, 2022
Posted by: Val001
from Livingston, NJ
I got my phone two days ago and the battery doesn't even last a day, I love the phone and I'm really happy with it but I hate that the battery doesn't last longer than 9 hours. Help:(
Features
5 out of 5
5
Performance
1 out of 5
1
Design
5 out of 5
5
Value
2 out of 5
2
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Great design, Terrible battery life
on January 7, 2022
Posted by: Anonymous
from Miami, FL
Expertise:Intermediate
I've had the phone for about 2 months now. I love the design, fits everywhere. The battery life is horrid. It lasts the most 5 hours you have to carry a charger with you. Noooo, I do not recommend this phone. I have always had Samsung, but I think it's about time I change brands
No, I would not recommend this to a friend.
Features
2 out of 5
2
Performance
1 out of 5
1
Design
4 out of 5
4
Value
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Bad screen
on January 6, 2022
Posted by: Lchonz
I pre-ordered this phone. Has been great up until about 3 weeks ago. The screen has completely split along the fold. Cracked and creased.
No, I would not recommend this to a friend.
Features
5 out of 5
5
Performance
1 out of 5
1
Design
5 out of 5
5
Value
2 out of 5
2
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Decent phone but expensive and lacks features
on January 6, 2022
Posted by: TimR
from Naples, FL
Expertise:Expert
I have the Z Flip 3 and I like it, but it is not worth the money because it does not have esim. I think that the Motorola RAZR 5G spanks Samsung here. Motorola has less of a fold, battery usage is about the same. What I like about the Z Flip 3 is the wireless charging capability but other than that, Motorola wins here Samsung.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
2 out of 5
2
Design
4 out of 5
4
Value
1 out of 5
1
Written by a customer while visiting Samsung US
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