Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip3 5G 128GB (Unlocked) - Phantom Black
Average customer rating
3.9
(394 Reviews)
Rating breakdown 394 reviews
5 Stars
172
4 Stars
114
3 Stars
42
2 Stars
26
1 Star
40
54%of customers recommend this product.
(
76 out of
142)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip3 5G 128GB (Unlocked) - Phantom Black
Customer Rating
4
Cool phone
on April 20, 2022
Posted by: Waz17
from Michigan
Expertise:Intermediate
I really like this phone. I'm only an android user and have had most of the galaxy phones. I decided to try something new. It's pretty cool looking. When folded, it fits much better in my purse or pockets. The battery life is not the best, but it doesn't really affect my phone time. The only thing I don't like, actually can not stand, is the screen shot location. You have to press the down volume and the power at the same time. They buttons themselves are different from one another, so they are uneven. Every time I take a shot, I turn my screensaver on first. Unless I'm doing something wrong, this is the worst placement design ever.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on April 12, 2022
Posted by: Lara
from New York, NY
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this phone a couple of months ago and I am obsessed. I love the flip feature and the Convenience of being able to put it in your pocket. Nothing can beat this, I would like to improve the battery though besides that I love this phone so so so much. I wish everyone could take a chance and try this phone and see they like it for themselves. I got this color and I'm obsessed with it. I would definitely recommend this product to a friend along with the buds.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Fashionable, good for taking photo, low battery
on April 12, 2022
Posted by: Jassie
from Oxford, Ohio
Expertise:Expert
[This review was collected as part of a promotion.] I bought this 2 months ago and still loves it. The flip is actuall6 so cool and convient. It can fit right in my pocket. Its actually good for groupsefie and pictures in which you can fold it to make it stand. The battery is not super good though but its understandable and Samsung actually warn us abt this.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on April 12, 2022
Posted by: Casey
from Mountain top pa
Expertise:Intermediate
[This review was collected as part of a promotion.] Got this to yeoman my pixel (which I loved) and I'm very happy I did. It is durable and easy to use
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
so far good
on April 12, 2022
Posted by: thewriter
from kansas city
Expertise:Intermediate
[This review was collected as part of a promotion.] hasnt broken yet but the pixels are axting up again. its really nice tho, it fits in my tiny pockets and its fun to hang up on ppl with a flupp.
I would recommend this to a friend!
Features
4
Performance
3
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Long time apple user
on April 12, 2022
Posted by: Btsluvr84
from Aiken, sc
Expertise:Intermediate
[This review was collected as part of a promotion.] I used apple products for so long I didn't think I would ever change over to android. But the zflip3 is actually a lot easier to use than most plus it takes me back to my other Samsung phone I had in the earlier 2010s.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
E-Sim disabled on Unlocked phone
on April 5, 2022
Posted by: SMTN
from Detroit
Expertise:Expert
Don't understand why it is disabled. Going back to Iphone
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
5
Value
4
Response from Samsung USBy Charles, Samsung Care, April 6, 2022
Hi. Thank you for bringing this to our attention. I see you have some concerns with Galaxy Z Flip3 5G. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer.
Regarding eSIM, Some carriers may not yet support the eSIM capabilities of your Galaxy phone. Contact your carrier if you have any questions about their plans to support eSIM. Here is a link for more details regarding eSIM.
Simcards for your galaxy phone; Using the eSIM
https://www.samsung.com/us/support/answer/ANS00079039/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144374276
Have a great day.
^Charles
Regarding eSIM, Some carriers may not yet support the eSIM capabilities of your Galaxy phone. Contact your carrier if you have any questions about their plans to support eSIM. Here is a link for more details regarding eSIM.
Simcards for your galaxy phone; Using the eSIM
https://www.samsung.com/us/support/answer/ANS00079039/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144374276
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Poor quality
on March 26, 2022
Posted by: Edward
from Boston
Expertise:Intermediate
Problem since day one.pop ups appear on the phone constantly when talking or texting or watching a video.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, Samsung Care, April 11, 2022
Hi Edward,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience this has caused you, as you're experiencing intrusive pop-ups on your screen. I understand how essential it is to get rid of those pop-up invaders on your device. Please know that we are continually improving our services, and your feedback is vital to that process.
Please follow the troubleshooting steps to get rid of pop-ups on your Galaxy phone:
https://www.samsung.com/us/support/answer/ANS00084982/
Another is to power your Galaxy phone in Safe Mode:
https://www.samsung.com/us/support/answer/ANS00062983/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144391031
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US