Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip3 5G 128GB (Unlocked) - Phantom Black
Average customer rating
3.9
(394 Reviews)
Rating breakdown 394 reviews
5 Stars
172
4 Stars
114
3 Stars
42
2 Stars
26
1 Star
40
54%of customers recommend this product.
(
76 out of
142)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip3 5G 128GB (Unlocked) - Phantom Black
Customer Rating
2
Not Samsung's best
on May 30, 2022
Posted by: Jazzy Jay
from Houston
Expertise:Intermediate
I have had both iPhone and Samsung phones in the past. I was fresh off the iPhone and decided to go back to Samsung because I remembered their product being better with more design options and features regarding their phones. I really like the design of the flip but functionality is a problem. The video quality is comparable to the cell phone's first camera- horrible and pixelated. Battery life isn't the best by any means. . Other then the phone flipping- which is dope, this isn't Samsung's best and that's disappointing.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
2
Response from Samsung USBy Edward Smith, Social Commerce, June 2, 2022
Hello JazzyJay, thank you for your feedback on your Galaxy Z Flip3. We are always looking for ways to improve our products and user experience for the future based on user feedback. We are happy to provide support for your battery concerns with some helpful links below. Thank you again for your feedback and being a valued Samsung user.
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.youtube.com/watch?v=sAR7URtDC4Y
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Update:
https://www.samsung.com/us/support/troubleshooting/TSG01001149/
Warranty:
https://www.samsung.com/us/support/warranty/
Repair:
https://www.samsung.com/us/support/service/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.youtube.com/watch?v=sAR7URtDC4Y
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Update:
https://www.samsung.com/us/support/troubleshooting/TSG01001149/
Warranty:
https://www.samsung.com/us/support/warranty/
Repair:
https://www.samsung.com/us/support/service/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US
Customer Rating
2
Poor battery and micro cracks near fold
on May 19, 2022
Posted by: Rickets
from Victor, NY
Expertise:Expert
Had this phone when it came out. Really liked the form factor, but having for almost 9 months now, the screen protector at the fold is starting to crack. And also poor battery performance. If you're going to say to start shutting things off on the phone ro save battery what is the point of having all those features to minalamise and reduce to a featureless phone? Should of stayed with my Note 10 +. Can't take pictures of micro cracks due to only owning 1 phone. But there have been other complaints out there.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
2
Response from Samsung USBy Edward Smith, Social Commerce, May 19, 2022
Hi Rickets, thank you for providing feedback on your Galaxy Z Flip3. We understand that battery life is crucial in order for users to enjoy their devices and would love to provide support regarding this matter. Linked below are some articles that you may find useful as well as our support channels. Thank you again for your feedback and for being a valued Samsung user.
Warranty:
https://www.samsung.com/us/support/warranty/
Repair:
https://www.samsung.com/us/support/service/
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Warranty:
https://www.samsung.com/us/support/warranty/
Repair:
https://www.samsung.com/us/support/service/
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US
Customer Rating
1
Wish I could turn back time
on May 16, 2022
Posted by: Meggy
from Oklahoma City, OK
Expertise:Intermediate
Love the size of the phone, but I moved from an iPhone to this phone and forgot how much I hate the android operating system. I can't wait until I've owned this phone long enough to feel like I've gotten enough use for what I paid for it to finally unload it. The trade-in value on this phone sucks!!!
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
5
Value
1
Response from Samsung USBy Edward Smith, SC, May 18, 2022
Hi Meggy, thank you for providing feedback on the Samsung Galaxy Z Flip3. We are always looking for ways to improve or products for the future to meet and exceed user expectations based on valuable feedback like what you’ve submitted. Thank you again for your feedback and being a valued Samsung user.
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US
Customer Rating
2
The Fyre Festival Of Phones
on May 14, 2022
Posted by: FYRE
from Los angeles
Expertise:Expert
A disgusting and low rent teardown with a high price, the Zfail 3 has cracks in its structure, and after FIVE months of use, begins to tear along the fold.
Shoddy construction and cheaply made, its a rental at best that fails to live up to its promises.
I would recommend this to a friend!
Features
2
Performance
2
Design
2
Value
1
Response from Samsung USBy Charles, Samsung Care, May 19, 2022
Hi Fyre. Thank you for bringing this to our attention. I see you have some concerns with the Galaxy Z Flip3 5G. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here are some links for more details to help you maximize the device's potential.
cracked or bleeding screen on Galaxy phone https://www.Samsung.com/us/support/troubleshooting/TSG01001477/
Product Warranty https://www.Samsung.com/us/support/warranty/
Repair Pricing https://www.Samsung.com/us/support/repair/pricing/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144517130
Have a great day.
^Charles
cracked or bleeding screen on Galaxy phone https://www.Samsung.com/us/support/troubleshooting/TSG01001477/
Product Warranty https://www.Samsung.com/us/support/warranty/
Repair Pricing https://www.Samsung.com/us/support/repair/pricing/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144517130
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
2
screens went out just 7months used!
on April 26, 2022
Posted by: christine
from north carolina
Expertise:Beginner
lcd already went out less than a year after purchased.not good!!!!
No, I would not recommend this to a friend.
Features
2
Written by a customer while visiting Samsung US
Customer Rating
1
LCD failed at fold. Poor battery life.
on April 23, 2022
Posted by: Frank
Expertise:Expert
Don't buy this phone! LCD split and failed at fold crease. Samsung has it right now and won't pay for warranty repair on a 6 month old phone. Battery life was also terrible. Will never buy another Samsung product.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Charles, Samsung Care, April 25, 2022
Hi, Frank. Thank you for bringing this to our attention. I see you have some concerns with the Galaxy Z Flip3 5G. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here are some links for more details to help you maximize the device's potential.
Get the most out of your Galaxy's phone battery
https://www.samsung.com/us/support/answer/ANS00078987/
Product Warranty https://www.samsung.com/us/support/warranty/
Repair Pricing https://www.samsung.com/us/support/repair/pricing/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144441013
Have a great day.
^Charles
Get the most out of your Galaxy's phone battery
https://www.samsung.com/us/support/answer/ANS00078987/
Product Warranty https://www.samsung.com/us/support/warranty/
Repair Pricing https://www.samsung.com/us/support/repair/pricing/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144441013
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
2
A great phone....for the first few months
on April 22, 2022
Posted by: apurplecat
from CA - California
I bought this phone around November and up until January I loved this phone and still do but there's a few thing to consider. There are many great features on here, the camera is great, and many other things but there isn't really any way to prevent your screen from scratching, cracking, etc. Let me just tell you this phone gets scratched very easily from the screen since there isn't really a protective screen protector in place. Not even 3 months in and my phone had a black dot on the screen and then 3 weeks later it developed into a white line across the screen. Just beware of the possible consequences of owning this phone and just know that the repair cost is expensive which is why I'll be changing phones.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
1
Response from Samsung USBy Charles, Samsung Care, April 25, 2022
Hi APurpleCat. Thank you for bringing this to our attention. I see you have some concerns with the Galaxy Z Flip3 5G. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here is a link for more details on the policy page.
Product Warranty https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144438560
Have a great day.
^Charles
Product Warranty https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144438560
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
DO NOT BUY!
on April 21, 2022
Posted by: Dan777
from Texas
Expertise:Intermediate
Bought this in December of 2021, March 2022, Phone kept powering off, screen replaced, 2 weeks later, phone has gone berserk, opening every app, taking pictures and texting and posting things randomly, BAD DESIGN, phone that does not work. Recommend you buy something else…..
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Charles, Samsung Care, April 26, 2022
Hi Dan777. Thank you for bringing this to our attention. I see you have some concerns with the Galaxy Z Flip3 5G. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
touchscreen issues on Galaxy phone https://www.Samsung.com/us/support/troubleshooting/TSG01213974/
Product Warranty https://www.Samsung.com/us/support/warranty/
Repair Pricing https://www.Samsung.com/us/support/repair/pricing/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144443357
Have a great day.
^Charles
touchscreen issues on Galaxy phone https://www.Samsung.com/us/support/troubleshooting/TSG01213974/
Product Warranty https://www.Samsung.com/us/support/warranty/
Repair Pricing https://www.Samsung.com/us/support/repair/pricing/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144443357
Have a great day.
^Charles
Written by a customer while visiting Samsung US