Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip3 5G 128GB (Unlocked) - Phantom Black
Average customer rating
3.9
(394 Reviews)
Rating breakdown 394 reviews
5 Stars
172
4 Stars
114
3 Stars
42
2 Stars
26
1 Star
40
54%of customers recommend this product.
(
76 out of
142)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip3 5G 128GB (Unlocked) - Phantom Black
Customer Rating
3
18Wks in Our 2 Z3flips W/Defective displays :/help
on July 8, 2022
Posted by: DoWHaTsriGht100
from Savannah, Ga
Expertise:Expert
I purchased 2 of these Z3 flip phones in November around the same time as black Friday. After waiting 1 month we finally received both phones in the mail. Everything was fine for the 1st 4-5 months then ironically on the same day both of our screens developed a solid black area where the phone folds . The size of the black area when it 1st developed was about 1/2" tall X Width of each phone. Less then 24hrs later the height of each black area grew vertically in random areas a each phones "fold". Sadly we are currently struggling to even perform basic screen functions, (screen touch functions per phone are operating at less than 50%) example: THE ENTIRE AREA ABOVE THE BLACKED OUT FOLD DOESN'T WORK WITH "TOUCH COMMANDS" AND LESS THEN 50% OF THE AREA BELOW THE FOLD WORKS ACCURATELY TO "TOUCH COMMANDS". IT TOOK ME 45MINS TO GET TO THIS POINT TYPING MY REVIEW MSG WITH CONSTANTLY HAVING TO TURN MY PHONE FROM VERTICAL TO HORIZONTAL JUST TO BE ABLE TO TYPE AND THE BUTTONS WORK. We switched to solely buying Samsung a little over a decade ago and haven't been disappointed until I purchased these (2) Z3 flips. We take very good care of our phones and both phones were immediately placed in protective cases the day they were delivered to us New! We would like to stay with these phones and Samsung if you can help resolve this matter with these defective screen displays and repairing them under 1yr manufacturer warranty. Please explain the steps to resolve this.
I would recommend this to a friend!
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy Bethany, Social Commerce, July 22, 2022
Hello. Thank you for being such a loyal Samsung customer! I’m attaching the link to Samsung Warranty. There they will assist you with the next steps regarding the warranties on both of your Samsung Galaxy Z Flip3 5G phones.
smsng.us/Warranty-Info
If you need any further assistance feel free to reach out to Samsung Support also linked below. Thank you again for being a valued customer. –Bethany
smsng.us/Samsung-Support
smsng.us/Warranty-Info
If you need any further assistance feel free to reach out to Samsung Support also linked below. Thank you again for being a valued customer. –Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Good at first but not durable
on July 1, 2022
Posted by: rluna
from Illinois
Expertise:Intermediate
The screen already has problems in the part that folds and apparently got punctured somehow. The design is good but I think that there is a lot of work to make it more durable.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Bethany, Social Commerce , July 22, 2022
Hi Rluna,
Thank you for your review of the Samsung Galaxy Z Flip3. We appreciate all feedback as it helps us improve functionality of our products. It sounds like your Samsung Galaxy Z Flip3 should still be under warranty so I’m attaching the link to Customer care to assist with your screen.
smsng.us/Warranty-Info
Thank you for being a valued customer. -Bethany
Thank you for your review of the Samsung Galaxy Z Flip3. We appreciate all feedback as it helps us improve functionality of our products. It sounds like your Samsung Galaxy Z Flip3 should still be under warranty so I’m attaching the link to Customer care to assist with your screen.
smsng.us/Warranty-Info
Thank you for being a valued customer. -Bethany
Written by a customer while visiting Samsung US
Customer Rating
4
Overall a good phone (not the best in Samsung fam)
on June 30, 2022
Posted by: pravprat
from San Francisco, CA
Expertise:Expert
I have been having this phone for 6+ months now. Since beginning i've felt, this is the best form factor for a smart phone. It is simply amazing - the flip adds a cool factor.
However, I am not with a disappointment.
I am not sure if Samsung used low quality materials for this phone compared to flagships - the trade-in value for this phone is miserable compared to S ultra series. Price wise it is almost same as S ultra series at launch. When someone wants to trade-in, they would lose the advantage. That's one super concern for me.
Second, the cameras should have been much better. My note 20 takes far more amazing pics than this. Also, A71 5g (a much cheaper one) takes superior photos.
I want to keep the phone for its simplicity and the comfort it provides, but definitely want to trade-out for a better camera. Hence 4*.
However, I am not with a disappointment.
I am not sure if Samsung used low quality materials for this phone compared to flagships - the trade-in value for this phone is miserable compared to S ultra series. Price wise it is almost same as S ultra series at launch. When someone wants to trade-in, they would lose the advantage. That's one super concern for me.
Second, the cameras should have been much better. My note 20 takes far more amazing pics than this. Also, A71 5g (a much cheaper one) takes superior photos.
I want to keep the phone for its simplicity and the comfort it provides, but definitely want to trade-out for a better camera. Hence 4*.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
Flips Great!
on June 29, 2022
Posted by: Ghostreaper153
from Mannford, OK
[This review was collected as part of a promotion.] I bought this product 6 months ago and I couldn't be happier. I love to flip this phone opened and closed. The cover screen is great as I no longer have to open my phone to see my notifications or do simple tasks. I genuinely love this phone and I hope more people buy this product!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Love the phone, hate the crease
on June 20, 2022
Posted by: Gabe
from Birmingham, AL
Expertise:Expert
Love the phone, works great. I have had the phone since day 1 (8/2021), but there is now a crease forming in the fold of the screen. Just like a book would do after opening and closing it.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
3
Response from Samsung USBy Michael Mynxx, Social Commerce, June 23, 2022
Thank you for your feedback on the Samsung Galaxy Z Flip3 5G. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. Thanks again for being a Samsung customer.
Written by a customer while visiting Samsung US
Customer Rating
1
STAY AWAY FROM THIS PHONE
on June 14, 2022
Posted by: bibi
from Ft. Lauderdale, FL
Expertise:Expert
The folding feature is very convenient. However, within 5 months, the screen had to be replaced because the pixels started going bad where the phone folds and stopped the phone from working. Three months later, the phone started having the same problem again. My husband is having the same issues on his phone and a quick Google search will show that this is a known problem with this model. It's a shame, because the size of the phone when folded is great for a small purse or a pocket.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 16, 2022
Hi, thank you for your feedback on your Galaxy Z Flip3 5G. We appreciate you taking the time to share with us. We are sorry to hear about all the difficulties you are having with the device’s screen. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. It looks like your phone may still be under warranty, we recommend reaching out to our Samsung Care+ team and they can help troubleshoot your device and maybe even find a solution that works best for you. I have also provided some link that might be of use to you as well. Thanks again for being a Samsung customer.
Samsung Support:
https://www.samsung.com/us/support/
Repair:
https://www.samsung.com/us/support/service/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung Support:
https://www.samsung.com/us/support/
Repair:
https://www.samsung.com/us/support/service/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
4
I love this phone, but battery life is an issue.
on June 13, 2022
Posted by: Anonymous
from Philadelphia
Expertise:Intermediate
My wife and I each purchased a Zflip over 6 months ago. Because of the form factor, it has a smaller better than most smart phones. I love the phone's size when folded. It fits in my pockets better and I am able to take it with me when running more easily.
The screen is great and we have no issues with the area around the fold.
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Great design and features but buggy
on June 9, 2022
Posted by: Julia
from Houston
Expertise:Beginner
I've had this phone for a good 6+ months now and I've had several issues ... I want to keep using this phone because the size is very convenient and the phone itself is very light and I love the back camera feature .... but at first my microphone broke and I had to get it switched out for another(not sure why)... and once I got a new version of the same phone ... my back camera stopped working for no reason at all. I tried everything to try and fix it and nothing worked. And then I ended up dropping it right before I could switch it to another so I've been stuck with a phone that has no working back camera ... the front camera is horrible quality but it works... other than that I'd say the phone is really cool... mostly an inconvenience though
I would recommend this to a friend!
Features
5
Performance
2
Design
5
Value
2
Response from Samsung USBy Michael Mynxx, Social Commerce, June 14, 2022
Hi Julia, thank you for your feedback on your Galaxy Z Flip3 5G. We appreciate you taking the time to share with us. We are sorry to hear about all the difficulties you are having with the device's camera system. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. It looks like your phone may still be under warranty, we recommend reaching out to our Samsung Care+ team and they can help troubleshoot your device. I have also provided some link that might be of use to you as well. Thanks again for being a Samsung customer.
Samsung Support:
https://www.samsung.com/us/support/
Repair:
https://www.samsung.com/us/support/service/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung Support:
https://www.samsung.com/us/support/
Repair:
https://www.samsung.com/us/support/service/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US