Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip3 5G 128GB (Unlocked) - Phantom Black
Average customer rating
3.9
(394 Reviews)
Rating breakdown 394 reviews
5 Stars
172
4 Stars
114
3 Stars
42
2 Stars
26
1 Star
40
54%of customers recommend this product.
(
76 out of
142)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip3 5G 128GB (Unlocked) - Phantom Black
Customer Rating
2
Main screen
on January 14, 2023
Posted by: RIK343
from Fl
Expertise:Intermediate
Had to replace screen within a few months of purchasing, then screen gave out again right after the warranty expired. This phone asz far as durability and longevity it is the worse.
Performance wise it's a great phone, but disappointing.
Performance wise it's a great phone, but disappointing.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
2
Value
1
Response from Samsung USBy Bethany, Social Commerce, January 17, 2023
Hi RIK343,
We appreciate you taking the time to review the Samsung Galaxy Z Flip3 5G. Your feedback is valuable as we strive to bring our consumers the best in design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached the link to Samsung Repair Services. Often times they're able to accommodate in home and walk-in services for your convenience, so please reach out to them for assistance. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy Z Flip3 5G. Your feedback is valuable as we strive to bring our consumers the best in design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached the link to Samsung Repair Services. Often times they're able to accommodate in home and walk-in services for your convenience, so please reach out to them for assistance. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone, disappointed with quality of screen.
on January 10, 2023
Posted by: linfaywil
from Laurel, MS
Expertise:Expert
The phone itself is great; however, the peeling of the face covering on the phone is horrible. Even though I've not dropped my phone nor waste anything on it, the screen covering continues to peel away along with sounds of cracking and popping when I flip the phone to open it up. It's very unappealing with this air pocket between the center of the phone. It also gathers dust and lent long the edges and between the center of the phone. It's very irritating after a while. I purchased this phone over 1 yr and 3 months ago, but the separation and peeling of the screen began about 5-6 months after purchasing it.
No, I would not recommend this to a friend.
Written by a customer while visiting Samsung US
Customer Rating
5
Best Galaxy ever
on January 3, 2023
Posted by: Trusted Friend
from Palacios t,x,
Expertise:Beginner
Great! Best deal I've come across im so delighted!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever
on December 30, 2022
Posted by: Syperlaxer
from Vallejo,ca
Expertise:Expert
[This review was collected as part of a promotion.] No longer do I break my screen with phone falling out of pocket and I love it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Novelty wore off
on December 29, 2022
Posted by: NachoLibre
from New York
Expertise:Expert
[This review was collected as part of a promotion.] So I had the phone for less than a year before I decided to trade it in. I really liked the compactness and it's somewhat versatile uses. Things I didn't like, battery life, screen cracked at seem bend. Also, after owning mostly Note phones, I missed the stylus and larger screen. If Samsung can build a more reliable clam shell phone, I might give it a second go around, but until then I will stay away.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
2
Response from Samsung USBy Bethany, Social Commerce, January 5, 2023
Hi NachoLibre,
Thank you for your feedback on the Samsung Galaxy Z Flip3 5G. Your thoughts are valuable as we aim to innovate and improve on our product design and functionality. I've attached some links that should help elongate the battery life of your device. Also, the link to some information on the Samsung Galaxy Z Flip4, which can withstand over 200,000 folds before failing. Please feel free to reach out to Samsung Support, also below, if you need additional assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Galaxy Z Flip4: All about the durability | Samsung
smsng.us/Samsung-Support
Thank you for your feedback on the Samsung Galaxy Z Flip3 5G. Your thoughts are valuable as we aim to innovate and improve on our product design and functionality. I've attached some links that should help elongate the battery life of your device. Also, the link to some information on the Samsung Galaxy Z Flip4, which can withstand over 200,000 folds before failing. Please feel free to reach out to Samsung Support, also below, if you need additional assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Galaxy Z Flip4: All about the durability | Samsung
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Love my z3flip
on December 28, 2022
Posted by: Rickiedee16
from Jamaica, NY.
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this phone about 4 months ago it works great.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
great cellphone cero issues love it
on December 27, 2022
Posted by: gared
from dallas
Expertise:Intermediate
[This review was collected as part of a promotion.] I got this phone 3 months ago and cero issues and fit better in my purse
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect
on December 26, 2022
Posted by: jenaintbroke
from California, CA
Expertise:Intermediate
[This review was collected as part of a promotion.] I had the Flip 3 for a year now and it's still working, and in perfect condition. I dunno how yall are literally breaking your phones in half, maybe don't flip it looking like an absolute idiot. Love the cover screen btw.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US