Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Z Flip3 5G 128GB (Unlocked) - Phantom Black
Average customer rating
3.9
(394 Reviews)
Rating breakdown 394 reviews
5 Stars
172
4 Stars
114
3 Stars
42
2 Stars
26
1 Star
40
54%of customers recommend this product.
(
76 out of
142)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Z Flip3 5G 128GB (Unlocked) - Phantom Black
Customer Rating
3
Cool but...
on February 1, 2023
Posted by: EmpressT
Expertise:Intermediate
I purchased this phone because when I went to get the Galaxy S series they were out of stock and I couldn't wait since my previous phone was broken. I like tge fact that it folds and it could fit anywhere. The screen feedback was pretty fast, camera was ok but not as good as the S series.
Less than a year later the screen had some pixelation and there was something happening in the area when the screen folds. Needless to say I was disappointed since this is the only Galaxy phone that I've had that started malfunctioning without any reason.
Less than a year later the screen had some pixelation and there was something happening in the area when the screen folds. Needless to say I was disappointed since this is the only Galaxy phone that I've had that started malfunctioning without any reason.
Features
4
Performance
4
Design
3
Value
2
Response from Samsung USBy Bethany, Social Commerce, February 6, 2023
Hi EmpressT... Thank you for your review of the Galaxy Z Flip3 5G. We value your thoughts as we strive to innovate and improve on the design and functionality of our products. Below I've attached the link to Samsung Repair Services. Often times they are able to accommodate in home and walk-in services for your convenience. Please reach out to them for assistance with your screen. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
Contact Us | Official Samsung Support US
Samsung | uBreakiFix
Contact Us | Official Samsung Support US
Written by a customer while visiting Samsung US
Customer Rating
1
Screen is not durable or reliable
on February 1, 2023
Posted by: Alex
from Arlington VA
Expertise:Expert
I bought this phone 1.5 years ago. After 7 months it needed a screen repair, which while annoying, samsung helped with. Now 7 months after that, the folding screen is falling off again. But this time my phone is out of warranty. My options are to pay an exorbitant amount of money for a repair or leave samsung forever
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, February 3, 2023
Hi Alex...Thank you for your review of the Samsung Galaxy Z Flip3 5G. We value all feedback as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached the link to Samsung Repair Services. Often times they're able to accommodate in home and walk-in services for your convenience, so please reach out to them for assistance. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
Samsung | uBreakiFix
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Better all around.
on January 31, 2023
Posted by: LindaLou29555
I bought this phone in December of 2022. I was in the tech field for years so I traded up for every new model. Although it's not perfect, the FlipZ is my favorite by far.
Written by a customer while visiting Samsung US
Customer Rating
1
AVOID THIS MODEL
on January 31, 2023
Posted by: oofogbp
from New Jersey
Purchased this in November 2021. I was very excited having had great a great experience with the other Samsung phone products in the past, but this phone is not up to that quality. Avoid ZFlip at all costs! 1 Year and out of warranty that's when the issues start.. doesn't hold as long a charge, protective film they use cracks at the crease, and the screen goes black when flipping the phone open.
Features
3
Performance
2
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, February 3, 2023
Hello... Thank you for taking the time to review the Samsung Galaxy Z Flip3 5G. We appreciate your feedback as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached the link to Samsung Repair Services. Often times they're able to accommodate in home and walk-in services for your convenience, so please reach out to them for assistance. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
Samsung | uBreakiFix
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Flip phone 3 Galaxy Z flip phone 3
on January 29, 2023
Posted by: Anonymous
from East Brooklyn NY 11239
I have my phone for 2 years already I love it I don't know what would I do without it right now thank you very much For the phone I learned a whole lot about this I have a learn no about any other phone At what time I thought I was in space
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great product!!
on January 27, 2023
Posted by: Island 2
Expertise:Intermediate
I take a chance and purchase it I am amazed of the product works great. I will recommend and buy a gaon.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Customer Rating
2
Terrible battery and bad quality
on January 26, 2023
Posted by: Biggin
from Louisville, kentucky
Expertise:Intermediate
I've only have had this a couple of months, and I have had 2 warranty claims. The battery is the worst out if any cellphone I have ever owned.
Features
2
Performance
3
Design
4
Value
1
Response from Samsung USBy Bethany, Social Commerce, January 29, 2023
Hello,
We appreciate you taking the time to review the Samsung Galaxy Z Flip3 5G. All critiques are valuable as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy Z Flip3 5G. All critiques are valuable as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Highly recommended
on January 24, 2023
Posted by: Usa13
from Wisconsin
Expertise:Intermediate
I bought mine over a year ago. I love it. Its very user friendly and the camera options are phenomenal.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US