Customer reviews from Samsung US
Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,151 Reviews)
Rating breakdown 2,151 reviews
5 Stars
1,597
4 Stars
333
3 Stars
75
2 Stars
45
1 Star
101
91%of customers recommend this product.
(
1,432 out of
1,576)
Customer Reviews for Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
1
Don't even think about it
on May 2, 2023
Posted by: Not happy
from Newark DE
I had this range for about 3 weeks. A sauce boiled over (on a rapid boil burner - go figure) and now the cook top is pitted. Apparently, this is NOT covered under warranty. I now have to pay to have it repaired in addition to what I just paid for the range. Very upsetting. It's a stove - food will spill. I cleaned it when the burner was cooled, but too late. Samsung needs to re-engineer this product. It's like having an umbrella that gets ruined when it gets wet. And how is damage that makes the product unusable considered "cosmetic" and not covered? I will never buy another Samsung product - not a phone, not a fridge, nothing...
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy John, Samsung Customer Care, May 9, 2023
Good day,
Let's get you the details for possible improvements with this Samsung range.
Keeping your range clean requires extra attention. The best way to maintain an electric range and prevent stain buildup is to clean spills immediately.
Please turn to pages 39-43 of the ranges user manual for cleaning:
https://downloadcenter.samsung.com/content/UM/202103/20210308173729692/NX58K7850SS_AA_AC_DG68-00787A-08_EN.pdf
For additional reference, you can watch this youtube video for a visual walkthrough on how to clean your Samsung electrical range (Start time: 0:00 and end time 1:44):
https://www.youtube.com/watch?v=pCLkUo4ns6w
Should you need support in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145755046, to help our team pull up your information when you message us.
Have a great day.
-John
Let's get you the details for possible improvements with this Samsung range.
Keeping your range clean requires extra attention. The best way to maintain an electric range and prevent stain buildup is to clean spills immediately.
Please turn to pages 39-43 of the ranges user manual for cleaning:
https://downloadcenter.samsung.com/content/UM/202103/20210308173729692/NX58K7850SS_AA_AC_DG68-00787A-08_EN.pdf
For additional reference, you can watch this youtube video for a visual walkthrough on how to clean your Samsung electrical range (Start time: 0:00 and end time 1:44):
https://www.youtube.com/watch?v=pCLkUo4ns6w
Should you need support in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145755046, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
Deeply Regret Buying this Range
on September 20, 2025
Posted by: Lauren
from Miami, FL
As an experienced home cook, this is by far the worst range I have ever owned. The burners are inconsistent and defective — they heat unevenly and unpredictably, causing food to burn, something that is not typical for me. Twice I have ended up with completely burnt rice due to burners being defective- I've been making rice on the stovetop for 20 years and this has never happened to me. For anyone who takes cooking seriously, this alone makes it unacceptable.
The design choices make it clear this product was built for looks, not functionality. There is a deep crevice running across the front of the range that constantly traps crumbs and grease and is nearly impossible to keep clean, even with specialized tools. You also can’t hang a dish towel off the handle, something that should be a simple convenience in any kitchen. The racks are too small to fit two half-sheet pans side by side, which all my previous ranges were able to do. And the oven control button is placed in a way that makes it easy for small children to press and fiddle with, not to mention you need to press it a total of 4 times just to start the oven, which seems excessive.
Overall, I deeply regret investing in this product. It may be fine for someone who cooks rarely, but for avid or serious cooks, it’s simply not functional. I strongly advise others to look elsewhere.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ricardo, Samsung Care, September 22, 2025
Hi Lauren, I can't imagine what you are going through right now with your range. Let us help. Here is a link for troubleshooting steps for your burners that don't have consistent heat; kindly click the embedded words. Samsung electric and induction cooktop temperature issues. https://www.samsung.com/us/support/troubleshoot/TSG10002324/?msockid=08e6a45904c26b1f3477b061055f6aec
Below is the link for troubleshooting steps for the control panel of your range that doesn't respond; kindly click the embedded words. Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven. https://www.samsung.com/us/support/troubleshoot/TSG10002418/?msockid=08e6a45904c26b1f3477b061055f6aec
If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1150800028) to help our team pull up your information when you message us. Thank you. -Ricardo
Below is the link for troubleshooting steps for the control panel of your range that doesn't respond; kindly click the embedded words. Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven. https://www.samsung.com/us/support/troubleshoot/TSG10002418/?msockid=08e6a45904c26b1f3477b061055f6aec
If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1150800028) to help our team pull up your information when you message us. Thank you. -Ricardo
Written by a customer while visiting Samsung US
Customer Rating
5
AT LAST I HAVE GAS!
on June 4, 2022
Posted by: Smoke1
from Ogden, Utah
[This review was collected as part of a promotion.] I tried hard to deal an with electric range but trying to keep accurate temperatures was hard..and enough was enough I finally found the gas range I needed..!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features!
on September 27, 2021
Posted by: Ginger
from Oregon City, OR
[This review was collected as part of a promotion.] A very attractive range. Easy to clean and keep clean.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Pat, Samsung Care, October 8, 2021
I love hearing what our customers think. Thank you for choosing Samsung. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
Good features but the glass top is really bad
on September 17, 2021
Posted by: Drjekyl30
from Strasburg, VA
This range has great features. But we bought this range because it was a flat glass top. The very first day of use the glass top was ruined. It's very difficult if not next to impossible to clean. Our glass top was scratched from the very first day.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, September 20, 2021
Thank you for being an essential part of Samsung. I know you must be annoyed with the glass top of the range. I have some tips on cleaning and maintaining your range Just check out the link below for assistance. ^Pat
https://www.samsung.com/us/support/answer/ANS00060833/
https://www.samsung.com/us/support/answer/ANS00060833/
Written by a customer while visiting Samsung US
Customer Rating
2
I was ready to give this a 5 star rating but then.
on November 30, 2021
Posted by: Phonoman1960
from Paxton, IL
samsung will not let me write an honest negative review so this is worthless. stove is great, samsung is not. stove has manufacturing defect they will not cover. stove is 2 weeks old.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, samsungcare, December 1, 2021
We want all of our customers to feel open enough to express how they feel about your products. I'm sorry to hear the experience you had to endure. If you need assistance in any way. Feel free to contact our Social Media team for help. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143936466
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143936466
Written by a customer while visiting Samsung US
Customer Rating
5
It’s easy to use
on January 3, 2022
Posted by: Mike
from Clearwater Florida
[This review was collected as part of a promotion.] It was easy to level and program to my phone. I would recommend a printed user manual.
I would recommend this to a friend!
Features
3
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Slowwww to bake
on November 1, 2021
Posted by: Jimmy
from Tampa
[This review was collected as part of a promotion.] The oven takes a longggg time to warm up like 30 min to get to 400. The smart app only works in the house so no prewarmed oven on the way home which makes no sense
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
3
Value
2
Response from Samsung USBy Carrie Galvan, samsungcare, November 2, 2021
I'm sorry to hear this about your range. I can understand waiting 30 mins could be alarming. We would need to take a better look at your concern. Can you contact us by using the information below? ^Pat
Contact Us-
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1143843957
Contact Us-
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1143843957
Written by a customer while visiting Samsung US