Customer reviews from Samsung US
Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,151 Reviews)
Rating breakdown 2,151 reviews
5 Stars
1,597
4 Stars
333
3 Stars
75
2 Stars
45
1 Star
101
91%of customers recommend this product.
(
1,432 out of
1,576)
Customer Reviews for Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
3
Smart controls are useless for the most part.
on December 25, 2024
Posted by: MRSHANE288
from Indiana
It's good but the need to physically press a button to use the smart features almost makes the smart features useless. It also lost connectivity the first day and required a reset. Has not reoccurred since. Overall I should have done more research and found something with more smart smart controls. Nothing like being told to go touch your oven to start it remotely. Pretty dumb though I understand sort of why. It does feel like it could have been done with some other safeguards in place like oh it's been on for 30 mins preheating the door hasn't opened turn it off. Instead they just lock the smart control behind being near or remembering to push a button after every use. Very stupid smart controls if I'm honest.
Features
3
Performance
5
Design
5
Value
3
Response from Samsung USBy Samsung Care, December 26, 2024
Greetings!
It sounds like the smart features haven't been as convenient as you'd hoped, especially with the need to physically press a button to activate them. We wish to provide more context on this.
The idea behind this is to ensure the system is only activated when needed and to avoid accidental activation; however, we understand how this setup can feel inconvenient, especially when you're expecting a more seamless experience where the smart features are always ready to use without extra steps. Your suggestion will be provided to our product team for current and future product development.
Should you need assistance with your range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148007948 to help our team pull up your information.
Leo
It sounds like the smart features haven't been as convenient as you'd hoped, especially with the need to physically press a button to activate them. We wish to provide more context on this.
The idea behind this is to ensure the system is only activated when needed and to avoid accidental activation; however, we understand how this setup can feel inconvenient, especially when you're expecting a more seamless experience where the smart features are always ready to use without extra steps. Your suggestion will be provided to our product team for current and future product development.
Should you need assistance with your range, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148007948 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
4
Great deals
on December 26, 2024
Posted by: Nader
from Westborough MA
[This review was collected as part of a promotion.] I bought this two weeks ago and work good every thing is ok as I expected.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Too loud
on December 27, 2024
Posted by: faulync
[This review was collected as part of a promotion.] Bottom drawer is too small. Timer jingle is too loud & too long. And yes, I know I can silence it, but then how will I know the food is ready? Other than that, it's fine.
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
4
Value
3
Response from Samsung USBy Samsung Care, December 30, 2024
Hello,
We appreciate the review about your experience using the range.
Should you need further support with the unit, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
We appreciate the review about your experience using the range.
Should you need further support with the unit, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
4
Good oven for the price
on January 2, 2025
Posted by: Courtgirl3
[This review was collected as part of a promotion.] Bought this on sale and have been happy with it so far. The oven works great, however the cook top has some issues. The biggest eye has a known sensor issue so it's hard to cook on it because it goes from cold to burning everything in seconds and not turning down. Other than that, it's a great oven for the price.
I would recommend this to a friend!
Features
4
Performance
3
Design
3
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great features!
on January 2, 2025
Posted by: Stephieface
from Massachusetts
[This review was collected as part of a promotion.] Love the new oven, has great features, easy to use. We use the air fryer at least once a week. For some reason my smoke alarm goes off every time we use the air fryer. But nothing else makes it go off.
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Decent for the price
on January 2, 2025
Posted by: ame72
[This review was collected as part of a promotion.] I bought this over a month ago. So far, I have no complaints.
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great product
on January 2, 2025
Posted by: Amos
from Frankfort, KY
[This review was collected as part of a promotion.] Best stove we ever used
Great features and easy to hook up
Great features and easy to hook up
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Wonderful unit that's not without flaws.
on January 2, 2025
Posted by: popdropski
[This review was collected as part of a promotion.] Really enjoy this unit so far. A few things thatcould be improved- you can easily turn on the burners by accidentally hitting them, it does not jump out at you that a burner is still hot. Overall it's been great.
Written by a customer while visiting Samsung US