Customer reviews from Samsung US
Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Average customer rating
4.5
(2,151 Reviews)
Rating breakdown 2,151 reviews
5 Stars
1,597
4 Stars
333
3 Stars
75
2 Stars
45
1 Star
101
91%of customers recommend this product.
(
1,432 out of
1,576)
Customer Reviews for Samsung - 30 in. Wide 5 Burner Smart Freestanding Electric Range 6.3 cu. ft. with Air Fry and Convection - Stainless Steel
Customer Rating
4
Features ✔️
on September 18, 2023
Posted by: Broo
from FL
[This review was collected as part of a promotion.] My mom bought for me doe the new house we bought and I have had to have it worked on once already but other then that I love the way it cooks things over a traditional oven.
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Amazing companion app!
on September 18, 2023
Posted by: celso1x
[This review was collected as part of a promotion.] I've had this range for over a year and it has really been really reliable. The companion app was also easy to setup and really helps when wanting to preheat the oven before arriving home.
Written by a customer while visiting Samsung US
Customer Rating
4
Like the features
on September 18, 2023
Posted by: MsShopAlot
from California
[This review was collected as part of a promotion.] I researched, searched and searched some more before buying. I'm pleased with my purchase and hope it stands the testof time. I like the fifth burner, wi-fi integration, and since most of my appliances are Ssmsung it makes life just a little easier!
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent selection
on September 18, 2023
Posted by: Iyah45
from North Brunswick NJ
[This review was collected as part of a promotion.] Overall I love it. The griddle in the center is a great feature. Kind of hate having to figure out how to set the clock. The oven is quite large. It also can be attached to the application. No real complaints
Written by a customer while visiting Samsung US
Customer Rating
3
So-so!
on September 18, 2023
Posted by: Deacon
[This review was collected as part of a promotion.] Some nice features overall but I don't like the burners going on and off at full power to maintain the selected temperature rather than regulating the temp with a smaller but continuous amount of current.
Response from Samsung USBy Chrystel, SEA Care, September 21, 2023
We understand that the burner's feature isn't up to your standards. We wish to aid you with your unit, Deacon.
I have shared the manual to learn more information on why the heating elements cycle ON and OFF. Kindly turn to page 23 and read under "About the radiant surface elements," including the "NOTE" for further details.
User manual:
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146314181, to help our team pull up your information.
Have a great day!
^Chrystel
I have shared the manual to learn more information on why the heating elements cycle ON and OFF. Kindly turn to page 23 and read under "About the radiant surface elements," including the "NOTE" for further details.
User manual:
https://downloadcenter.samsung.com/content/UM/202212/20221230142421957/NE63A6511_AA_01_EN_MES_CFR.pdf
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146314181, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on September 18, 2023
Posted by: Tango Charlie
from Arkansas
[This review was collected as part of a promotion.] I bought this few months ago and very happy so far
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great feature
on September 18, 2023
Posted by: Luvtopound
[This review was collected as part of a promotion.] Great service, does everything I want it to. I will definitely purchase Samsung again
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible glass top
on September 18, 2023
Posted by: Mayramim
[This review was collected as part of a promotion.] I love the oven options but I’m very disappointed with range top. Looks terrible. I used only products recommended for range glass top. But it has faded some of the lines. I’m embarrassed of the stove due to that. Would love to get it replaced.
Response from Samsung USBy Chrystel, SEA Care, September 20, 2023
What you feel about the cooktop's finish is valid. We wish to aid you with your range, Mayramim.
To help prevent the faded lines from further happening, please visit the suggested link below, watch the video, and click the embedded "Correct type of cookware" link under "Care tips for your cooktop" for further details.
Clean and care for your Samsung electric cooktop:
https://www.samsung.com/us/support/answer/ANS00060833/
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146307432, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US