Customer reviews from jbl.com
JBL - Live 660NC Wireless Noise Cancelling Headphones - Blue
Average customer rating
3.8
(143 Reviews)
Rating breakdown 143 reviews
5 Stars
71
4 Stars
24
3 Stars
12
2 Stars
21
1 Star
15
97%of customers recommend this product.
(
29 out of
30)
Customer Reviews for JBL - Live 660NC Wireless Noise Cancelling Headphones - Blue
Customer Rating
5
on January 16, 2024
Posted by: 660 KING
I'd give 6 stars if I could! I was at the hotel for work and was wearing the 660 and the fire alarms started going off and my brother who was on the phone with me asked what that noise was that's when I took them off and heard the alarms!
Written by a customer while visiting jbl.com
Customer Rating
1
The most frustrating headphones I've ever owned
on January 16, 2024
Posted by: bob272bob
from Springfield, MO
These have limited functionality with audio control compared to other over-ear Bluetooth headsets I've owned, and the failure to auto-pair with my devices is super frustrating. I have to open bluetooth settings and manually pair these every time I want to use them with my iPhone, with my desktop PC, or with my Chromebook - and half the time after I do get them paired they're not recognized as an audio output device.
Skip these, Plantronics Backbeat PRO are superior in every way. I've had a pair of those for seven or eight years and the only reason they were replaced was the lining on the ear covers was fraying, everything else still works fine. These 660s were a birthday gift and I wish I'd have just bought new Plantronics before, I'm probably going to keep using those even with the plastic coming off.
Response from jbl.comBy Customer Support, Customer Support, January 17, 2024
We appreciate you taking the time to provide us with your feedback. Our JBL Live 660NC is compatible with the JBL Headphones app where you can do more such as controlling the features of the headphone. Also, to isolate the issue with the pairing, you may try to reset your unit. First, turn the headphones on then press and hold "Volume +" and "Volume -" for more than five seconds. The headphones will turn off, and reboot to factory default. You may need to 'forget' the headphones in Bluetooth settings on your phone/tablet to pair them again. If the issue remains, please contact our customer support.
Written by a customer while visiting jbl.com
Customer Rating
5
Awesome headphones
on January 9, 2024
Posted by: BrettD
my first headphone purchase, great sound great price i think they were 1/2 price, the noise cancelling works pretty darn well, not as good as some other brands, blue tooth and hard wire is great. Daughter can plug into her keyboard and play her piano using the headphones. Battery life is excellent.
Written by a customer while visiting jbl.com
Customer Rating
4
on December 29, 2023
Posted by: DEFG
I got this for my husband's Christmas present. I would have prefered better instructions.
Written by a customer while visiting jbl.com
Customer Rating
5
on December 12, 2023
Posted by: KV_V
from NY
IT IS SO GOOD.That I couldn't hear anyone when I was at school with them. I LOVE IT
Written by a customer while visiting jbl.com
Customer Rating
2
on December 9, 2023
Posted by: akanemd
I was hoping the sound quality would be better than it is. It is good for speech but less than I hoped for music
Response from jbl.comBy Customer Support, Customer Support, December 10, 2023
We appreciate your feedback on our JBL Live 660NC. We're always looking for ways to improve. We'll make sure to share your feedback with the appropriate team. We'd like to work with you directly to address the issues you're experiencing, please contact our Customer Support.
Written by a customer while visiting jbl.com
Customer Rating
1
Poor Quality
on December 5, 2023
Posted by: Broke in Two Days
These headphones broke after two days. Cheap plastic clip to hold this together. Shame on u JBL. This was my third pair of JBL headphones my other two pair still work after several years of use. If this is what I have to expect from JBL this will be the last time I spend my money on your cheap product.
Response from jbl.comBy Customer Support, Customer Support, December 6, 2023
Thanks for sharing your experience and feedback with our JBL Live 660NC. We would like to work with you directly to address your concerns about your headphones. Please reach out to our Customer Support through our official website or toll-free hotline for further assistance.
Written by a customer while visiting jbl.com
Customer Rating
1
Do not buy these.
on November 27, 2023
Posted by: Will4prez
from New Jersey
These are the worst Bluetooth headphones I've owned. Not only are they Hard as a rock on the ears with no give, the housing is so cheap that both sides cracked just from simply storing it inside the dustbag. I don't know what's worse these for the jbl Peleton sport buds. Never buying jbl again.
Response from jbl.comBy Customer Support, Customer Support, November 29, 2023
We appreciate your time in providing feedback on our JBL Live 660NC. We understand that it didn't meet your expectations. We're always looking for ways to improve and we'll make sure to submit your feedback to the appropriate team.
Written by a customer while visiting jbl.com