Thank you for reaching out. I understand how important it is to have an easy and effective way to keep your gas range clean, and I'm sorry to hear you're having trouble with the self-clean feature—or that it may not be working as expected. I’d be happy to help clarify and troubleshoot this with you.

First, to confirm: most Frigidaire gas ranges do come with a self-cleaning option, but some models offer Steam Clean instead of a traditional high-heat Self Clean cycle. Here are a few basic steps to check and try:

1. Check for a Self-Clean or Steam Clean button:
If your range has a "Self Clean" button, you can usually select the clean time (2, 3, or 4 hours), then press Start.

If it has "Steam Clean", you'll need to pour about a cup of water into the bottom of the oven, select Steam Clean, and follow the prompts on the control panel.

2. Door Must Be Fully Closed and Latched:
For safety, the self-clean cycle won't start unless the oven door is fully closed and latched. Please make sure there’s no obstruction preventing the latch from engaging.

3. Control Lockout:
If your control panel is locked (look for a padlock icon), the self-clean cycle won’t initiate. Try holding down the Lock or Cancel button for 3–5 seconds to unlock.

4. Power Reset:
Sometimes, resetting the range can help clear any minor software glitches. Try turning the appliance off at the circuit breaker for 2–3 minutes, then power it back on.

If your model doesn't include any self-clean function, or if the feature still isn’t responding after trying these steps, please let us know your model number—we’ll be happy to confirm the features and guide you further.

We appreciate your patience and want to make sure your range works as it should. Please don’t hesitate to reach out with the model number or any other questions—we’re here to help.

If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST. Thank you, and have a great rest of your day! - Maico

Hi, Becca. Thank you for sharing your experience. We take concerns like this very seriously, especially when they involve safety. We’re glad to hear your range has performed well otherwise, but the issue with the controls activating unintentionally is certainly concerning. Please connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST, so we can escalate this to our safety and technical teams for review. Your feedback is invaluable in helping us ensure our products remain safe and reliable.
Best Regards,
Ruth

That's awesome to hear! We’re so glad to know that your new stove is your favorite so far—quick and reliable makes for a great cooking experience!

If you ever need anything else or have more feedback to share, please join us via Live Chat at www.frigidaire.com or call our Customer Care Team at 1-800-374-4432. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick