Customer reviews from cuisinart.com
Cuisinart - Classic 2-Slice Wide-Slot Toaster - Black
Average customer rating
3.8
(1,588 Reviews)
Rating breakdown 1,588 reviews
5 Stars
748
4 Stars
277
3 Stars
257
2 Stars
149
1 Star
157
71%of customers recommend this product.
(
810 out of
1,146)
Customer Reviews for Cuisinart - Classic 2-Slice Wide-Slot Toaster - Black
Posted by: Donald Tassin
Verified Purchase:Yes
Does not toast evenly and temperature is very sensitive
Response from cuisinart.comBy Cuisinart, February 4, 2026
Thank you for your feedback regarding the Cuisinart CPT-122BK toaster — we’re sorry to hear about the uneven toasting and sensitivity with the browning control. Adjusting the dial in small increments and allowing the toaster to cool between cycles can help improve consistency. Please contact our Consumer Assistance Center at 1-800-726-0190 and reference Ticket #8900515511, so our team can assist further and review your concerns.
Written by a customer while visiting cuisinart.com
Posted by: Gibbs
Gender:Female
Verified Purchase:Yes
When I initially used the toaster it only toasted on one side, next try it toasted very lightly and I had the dial up to 7. I continued trying different approaches then after about 6 variations out of the blue it began toasting just right on dial 5. I think the elements needed to get self adjusted. I was frustrating and was ready to return it but decided to keep it.
I would recommend this to a friend!
Response from cuisinart.comBy Cuisinart, February 6, 2026
Thank you for sharing your experience—we’re sorry for the initial frustration and appreciate you giving the toaster time to adjust. New heating elements can require a few cycles to fully calibrate, which may explain the inconsistent toasting you noticed at first. If you have any ongoing concerns or would like additional guidance, our Consumer Assistance Center is available at 1-800-726-0190. Please reference Ticket #8900517449 when contacting us.
Written by a customer while visiting cuisinart.com
Posted by: Mrs. Ditts
Gender:Female
Verified Purchase:Yes
I dislike the top of the toaster because it collects crumbs in the indent the whole way around where the bread slices go. How am I supposed to clean that out without unplugging it constantly and turning it upside down? It's not the best design for ease of cleaning. And why isn't the crumb tray accessible from the front instead of the back of the toaster? That's inconvenient, too. Also the sides tend to not toast evenly. In all fairness, this was purchased to replace a very old toaster that was my father-in-law's that finally bit the dust. We've had it for 12 years and have no idea how long he owned it before then, but it was definitely when things were made to last.
No, I would not recommend this to a friend.
Response from cuisinart.comBy Cuisinart, February 9, 2026
Thank you for sharing your feedback — we understand your concerns about cleaning and uneven toasting, and we appreciate the loyalty you’ve had to your previous toaster. For the best results, always ensure the crumb tray is fully inserted and the toaster is unplugged before cleaning, and using a soft brush can help reach areas around the slots safely. Our Consumer Assistance Center can also offer additional tips for care and performance at 1-800-726-0190. Please reference Ticket #8900519932 when you call so we can assist you directly.
Written by a customer while visiting cuisinart.com
Posted by: Littleone
Gender:Female
Verified Purchase:Yes
My experience with all toaster I have own...zi must say I really love this one. It's great 👍
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Paul Stence
Gender:Male
Verified Purchase:Yes
Nice toaster with bagel toasting option and lift assist to access your toast
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: UserVG
Gender:Male
Verified Purchase:Yes
I’m pleased that this toaster does what it should. Toasts a variety of bread and bagels. Light weight and the cost is inexpensive. Nothing fancy but it is a toaster
I would recommend this to a friend!
Written by a customer while visiting cuisinart.com
Posted by: Debbie Pro
Gender:Female
Verified Purchase:Yes
Good quality for the price. Toasted both sides very evenly, very happy with purchase , would highly recommend
Written by a customer while visiting cuisinart.com
Posted by: MIKE LIBBY MONTANA
Verified Purchase:Yes
DOES NOT TOAST EQUALLY ON BOTH SIDES OF BREAD. VERY DISPOINTED!!
Response from cuisinart.comBy Cuisinart, February 17, 2026
We’re sorry to hear that your toaster isn’t toasting evenly and understand your frustration. Uneven toasting can sometimes occur if slices are not centered or if crumbs are obstructing the heating elements, so we recommend checking the crumb tray and ensuring bread is placed evenly. If the issue persists, our team can review replacement options or alternative models that may better meet your needs. Please contact our Consumer Assistance Center at 1-800-726-0190 and reference Ticket #8900527992 so we can assist you further.
Written by a customer while visiting cuisinart.com