Customer Reviews for Tempur-Pedic - Tempur-ProAdapt Medium Memory Foam Mattress, Queen - White/Gray
Customer Rating
3
Comfortable
on April 27, 2026
Posted by: Snoozy
from Chicago, Illinois
I like our new mattress. We are still getting used to it but it does seem to help our joints. I’m a little disappointed though because the mattress bounces every time husband moves. He has restless legs and we thought this mattress might help with motion. Sadly, it does not.
We had a Temper-Pedic firm mattress for 20 years and it held up perfectly. Decided to go with a new one based on age and ordered the firm version of the ProAdapt. We found it to be a bit different than the one we had from 2005 but still very comfortable.
I had a Tempur-Pedic cloud for 18-20 years and felt it was time for a mattress change. I decided to stay with a Tempur-Pedic and selected the proactive hybrid medium. I couldn't be happier with the support. I didn't need any break-in time. Once you get a Tempur-Pedic, I don't see how you could choose another mattress.
We were initially very happy with our Tempur-Pedic ProAdapt Soft mattress—it was comfortable and felt like a great investment. However, after just a couple of years, it started to lose its shape and is now sagging in multiple areas.
Since this seemed like a clear product failure, we filed a warranty claim. We provided all requested documentation, including photos showing proper support underneath the mattress and that we’ve consistently used a mattress protector as recommended at the time of purchase.
Despite this, our claim was denied, citing improper care. This was extremely frustrating and honestly confusing, given that we’ve followed all care guidelines. It’s hard to understand how that conclusion was reached based on the information provided. No expert came out to review the mattress they based this on a few images that to be looked exactly like the examples.
For a product at this price point, I expected better durability and stronger support from the company in honoring their warranty. This experience has been very disappointing and has definitely changed my perspective. I would encourage others to look closely at warranty coverage and long-term performance before making a purchase. I would NOT recommend this product OR this company after this experience.