Customer Reviews for Tempur-Pedic - Tempur-ProAdapt Medium Memory Foam Mattress, Queen - White/Gray
Customer Rating
5
So worth it!!!
on July 9, 2026
Posted by: sleep like the dead
from SAN FRANCISCO
We replaced a very nice but dated Ca King with the Tempur-pedic Proadapt Firm. I was starting to have lower back issues because I sleep on my stomach. The Proadapt prevents my back from sagging and contours to whatever position I'm in. I woke from our first night sleep with no back pain and a great night sleep. My wife also loves it mostly because she said I didnt snore. Well worth the extra cost considering it will last longer than a standard old fashioned coil bed and we'll sleep more soundly.
It took a little while for the mattress to adjust to my body and sleeping pattern, but very quickly, I slept a full night without interruptions. There was no more backache when I awoke. A very comfortable and supporting mattress.
This bed is just right! Not to firm, but not too soft. I love it! I already had a queen, but decided to move it to another bedroom and get a split king for the master bedroom. It's just as amazing as the queen. LOVE IT!
The following is an unsolicited personal review of our experience.
Purchased a Pro Adapt Firm from our local Mattress Firm, base, coverings- the whole enchilada. A little over two years into our ownership, this became the worse mattress ever purchased. This one was to replace a Sealy we owned prior to this purchase that completely disappointed. When we reached out to Sealy, I was told that "comfort is not a warranty item." Unbeknownst to me, Tempurpedic and Sealy are the same corporate umbrella. What could go wrong?
Back to our ProAdapt. With just over two years in, it started to get soft, and I mean VERY, VERY soft. We reached out to Mattress Firm, who of course sent us to Tempurpedic. I suppose the touted ten-year warranty advertised all over their website and ads is not a concern of theirs once you pay them. A couple of exchanges with Tempurpedic, sending all their required documentation, removing the bed from the adjustable base, photographing everything from every angle and submitting photos, as well as doing their "test" got us a big fat nowhere! Denied on initial warranty claim, and on a secondary review.
The point of concern on the warranty, this expensive sleep system, is so soft, it is like sleeping on bags of old rags. The foundation, which I assume is the memory foam, now increasingly causes the sleeper to sink into the bed. The decay of the construction, then causes you to be enveloped into the bed, losing all of their engineered "cooling." All in all, a horrible sleeping experience now increasing to present day and requiring us to be on the move shopping for another mattress.
I did forget to mention, the "test" they ask you to perform on this sleep system I believed was developed by the space program; A broom stick across the bed with a quarter to show any dips or indentations. All the engineering from the space program, and we have devolved to broom sticks and a quarter. I did present photographic evidence of a professional carpenter's level across the bed and the amount of elevation required on the edge to bring the bubble to plumb. As well as the carpenter's level on the base without the mattress to show it is plumb level to begin with. They would have nothing of this engineer-based evidence, all they wanted was a broom stick with a quarter. So now again, we are shopping for a mattress to replace theirs's which I may add, cost more than my first automobile four years into ownership!
Do bad or imperfect items roll off the assembly line? You bet! But the salt and worth of any company is how they navigate and remedy those deficient products. After doing a deeper dive into customer reviews and ratings by testing websites on what I am experiencing; I suppose I can find comfort in knowing I do not stand alone. There are others out there. So my advice, based on my personal experience do your homework, check websites like NapLab and others to get real independent reviews and critiques of not only the products, but the company and their culture as well. For us, a HORRIBLE EXPERIENCE after the sale.
And for the record, my first car, lasted me more than two years, without backache, shoulder and leg pain. Much longer. Good health and restful sleep to all.