Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Average customer rating
4.7
(12,222 Reviews)
Rating breakdown 12,222 reviews
5 Stars
10,128
4 Stars
1,429
3 Stars
344
2 Stars
108
1 Star
213
61%of customers recommend this product.
(
39 out of
64)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Customer Rating
4
good so far
on May 18, 2021
Posted by: malish
Replaced my old netgear with something newer instead of a comcast rental. Easy set up. If this one lasts as log as my old one, it will be a 5 star
Written by a customer while visiting netgear.com
Customer Rating
4
No complaints so far
on May 18, 2021
Posted by: ElZee
In all fairness, the issue might be my internet but I did switch to this unit to have less devices (individual modem and router) taking up space at home.
Written by a customer while visiting netgear.com
Customer Rating
4
Good modem/router at a decent price.
on May 17, 2021
Posted by: Anonymous
Good and fast. Actually get slightly faster speed on some devices. For some reason my Nintendo switch runs slower with either net cable than wifi. PlayStation and Xbox go super fast with it though. Would recommend.
Written by a customer while visiting netgear.com
Customer Rating
1
Poor performance
on May 17, 2021
Posted by: Don Jimlon
Twice within a week the modem reset itself and deleted my home wifi networks causing me to have to reset all wireless devices. Very unhappy!
Response from netgear.comBy Consumer Affairs, May 18, 2021
Hi Don Jimlon,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
NETGEAR Team
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Modem Router
on May 17, 2021
Posted by: Mary Prudhomme
So far so good, seems to be exactly what I was looking for
Written by a customer while visiting netgear.com
Customer Rating
5
A
on May 17, 2021
Posted by: Antonio
Excellent product and amazing app to manage internet connection
Written by a customer while visiting netgear.com
Customer Rating
5
Excellent Customer Service
on May 17, 2021
Posted by: DC
Installing was painless with the app and the transition off my previous internet provides modem was lengthy, but the customer service was flawless and made up for the wait.
Written by a customer while visiting netgear.com
Customer Rating
5
Fast easy setup
on May 17, 2021
Posted by: MD
Easy setup and modification. The modem is blazing fast. Would recommend.
Written by a customer while visiting netgear.com