Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Average customer rating
4.7
(12,222 Reviews)
Rating breakdown 12,222 reviews
5 Stars
10,128
4 Stars
1,429
3 Stars
344
2 Stars
108
1 Star
213
61%of customers recommend this product.
(
39 out of
64)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Customer Rating
5
Amazing!
on May 27, 2021
Posted by: Alex
Such a huge difference. Had the modem that came with Xfinity, so we all already know how that was. Then I tried an Arris. Was alright, but killed it for me with how bad the app was. Saw the Nighthawk and it’s reviews. Took a gamble and I couldn’t be happier. Can handle tons of devices and the range is far superior to anything I’ve ever owned. Definitely recommend.
Written by a customer while visiting netgear.com
Customer Rating
5
Finally getting the speed I need!
on May 27, 2021
Posted by: Claire Schad
Just upgraded my modem/router for the first time in 10 years. Easy to set up, quick customer service and my rabbit hasn’t tried to eat it yet!
Written by a customer while visiting netgear.com
Customer Rating
5
You really need to get this one !
on May 27, 2021
Posted by: Anonymous
I have used several different routers and this one tops all of them period !
Written by a customer while visiting netgear.com
Customer Rating
4
faster
on May 27, 2021
Posted by: Jimmy
Faster than cable router but cuts out every once in a while
Written by a customer while visiting netgear.com
Customer Rating
5
Modem works perfectly
on May 27, 2021
Posted by: Guilherme Casagrande
The modem works perfectly, it has a very nice coverage in my house, deliver a very good speed, super happy with that.
Written by a customer while visiting netgear.com
Customer Rating
5
Impressive Router
on May 26, 2021
Posted by: Anonymous
I had been renting an Arris Touchstone Modem Router for the last few years and thought that I had the best option. I am very happy with my NETGEAR Nighthawk Modem Router. It has been very reliable and utilized the cable internet speeds associated with my service through COX. In the long run it will save me money. I would recommend this product to anyone looking for a Modem Router in the future.
Written by a customer while visiting netgear.com
Customer Rating
3
Problamatic
on May 26, 2021
Posted by: Asedawg89
Gender:Female
Length of ownership:1 month
I purchased about a month ago and constantly have problems needing to reset the device
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, May 27, 2021
Hi Asedawg89,
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
NETGEAR Team
Thank you for your review. We understand that you have been having a difficult time with the product lately and we would like to look into some of the support opportunities that we have available. Your product comes with a one-year warranty and 90 days of complimentary tech support. If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Customer Service
on May 26, 2021
Posted by: Jerry David Robison
Took 7 (SEVEN) days 35hrs to get someone that knew how to fix it 34 hrs on HOLD
Written by a customer while visiting netgear.com