Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Average customer rating
4.7
(12,223 Reviews)
Rating breakdown 12,223 reviews
5 Stars
10,129
4 Stars
1,429
3 Stars
344
2 Stars
108
1 Star
213
61%of customers recommend this product.
(
39 out of
64)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Customer Rating
5
Saved the Day
on August 1, 2021
Posted by: Baringo
. Working from home makes Wifi and router essential, my existing modem router went down. I purchased the AC1900 and within an hour I was back working again.
Written by a customer while visiting netgear.com
Customer Rating
3
Fast but inconsistent
on July 31, 2021
Posted by: J Doc
Love the speed but it is an inconsistent device. In 4 months I had to restore twice. Love not renting from Comcast but I miss the support. Waited for 30 minutes and never spoke with someone
Written by a customer while visiting netgear.com
Customer Rating
5
Good for gaming!
on July 31, 2021
Posted by: Allison Drummond
Struggled with bad service for a long time, this seems to have done the trick
Written by a customer while visiting netgear.com
Customer Rating
5
Great
on July 31, 2021
Posted by: Thomas
This is a very awesome modem I have not had any problems with it internet is fast even with 10 other devices hooked up to it
Written by a customer while visiting netgear.com
Customer Rating
5
Internet
on July 31, 2021
Posted by: Stephanie
The internet in net gear is amazing it goes fast and the app called nighthawk is great aswell.
Written by a customer while visiting netgear.com
Customer Rating
3
Love the app, not so much the router
on July 31, 2021
Posted by: Amethyst Queen
I love the app and how you can change the names/passwords, see who is connected, and turn on and off guest wifi. However, I got this router as an upgrade from my very old one and I don’t notice a difference at all in speed or loading of videos.
Response from netgear.comBy Consumer Affairs, August 2, 2021
Hi Amethyst Queen,
Thank you for your review. Please check out this link to see if your firmware is up to date: https://kb.netgear.com/000036375/What-s-the-latest-firmware-version-of-my-NETGEAR-cable-modem-or-modem-router. If it is not up to date, you will need to contact your ISP to update your firmware.
If you need assistance, you can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review. Please check out this link to see if your firmware is up to date: https://kb.netgear.com/000036375/What-s-the-latest-firmware-version-of-my-NETGEAR-cable-modem-or-modem-router. If it is not up to date, you will need to contact your ISP to update your firmware.
If you need assistance, you can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Solid performance and sleek
on July 30, 2021
Posted by: Andy
So far, so good. The Nighthawk has met our expectations and was easy to set up.
Written by a customer while visiting netgear.com
Customer Rating
5
Excellent Choice
on July 30, 2021
Posted by: Malcolm
This combo modem/router has been a real work horse for me and has lasted a very long time!
Written by a customer while visiting netgear.com