Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Average customer rating
4.7
(12,223 Reviews)
Rating breakdown 12,223 reviews
5 Stars
10,129
4 Stars
1,429
3 Stars
344
2 Stars
108
1 Star
213
61%of customers recommend this product.
(
39 out of
64)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Customer Rating
5
Excellent Modem/Router
on August 2, 2021
Posted by: Anonymous
Great modem and router combo. Easy to set up with my current xfinity service.
Written by a customer while visiting netgear.com
Customer Rating
5
user friendly
on August 2, 2021
Posted by: Regine BERDAN
netgear is user friendly to set up, easy to manage, and very accurate on information. definitely will recommend.
Written by a customer while visiting netgear.com
Customer Rating
3
Short lived
on August 2, 2021
Posted by: lyndel
A strong and efficient unit but this one began dropping signals a few months in then after 6 1/2 months completely shut down.
Response from netgear.comBy Consumer Affairs, August 2, 2021
Hi Lyndel,
Thank you for your review. All NETGEAR products come with a 1 year hardware replacement warranty, and if your C7000 is defective or has failed NETGEAR Support will be happy to help you with this, and issue an RMA replacement if necessary. You can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review. All NETGEAR products come with a 1 year hardware replacement warranty, and if your C7000 is defective or has failed NETGEAR Support will be happy to help you with this, and issue an RMA replacement if necessary. You can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Excellent Cable Modem/Router
on August 2, 2021
Posted by: Jim B
I replaced a Comcast provided gateway with the Nighthawk AC1900. My speeds are improved with far fewer drops. Highly recommend to purchase
Written by a customer while visiting netgear.com
Customer Rating
5
Awesome Router
on August 1, 2021
Posted by: Cody Reed
I bought this router to replace my existing router that was provided by my current internet provider Suddenlink. This router by far exceeds my expectations and puts the one I had to shame. Currently have 15 devices at all times and never have any issues with my connection.
Written by a customer while visiting netgear.com
Customer Rating
5
Great all-in-one equipment
on August 1, 2021
Posted by: Natalie
The modem/router was easy to set up by myself, and it fits nicely in my space as an all-in-one unit. The internet has been fast and has had no issues since setting it up.
Written by a customer while visiting netgear.com
Customer Rating
5
Everything in 1 and Works Great
on August 1, 2021
Posted by: Rose
I upgraded and purchased this item after my cable modem stopped working. This is excellent as it has the cable modem component along with the router.
Written by a customer while visiting netgear.com
Customer Rating
1
It was the worst router I ever owned
on August 1, 2021
Posted by: Lindaeve
It took way too long to set up, took 15 minutes to reboot, and slowed down my internet seed from over 200mbps to under 60. Really terrible and I returned it.
Response from netgear.comBy Consumer Affairs, August 2, 2021
Hi Lindaeve,
We're sorry to hear that you had problems with your C7000 and have already returned it. If you decide to repurchase the router or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
We're sorry to hear that you had problems with your C7000 and have already returned it. If you decide to repurchase the router or any other NETGEAR product and have any issues, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com