Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Average customer rating
4.7
(12,223 Reviews)
Rating breakdown 12,223 reviews
5 Stars
10,129
4 Stars
1,429
3 Stars
344
2 Stars
108
1 Star
213
61%of customers recommend this product.
(
39 out of
64)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Customer Rating
5
Love my Nighthawk
on August 8, 2021
Posted by: Jessie Link
This Nighthawk has made my hectic move much easier. Set up was fast and easy and it’s been very reliable.
Written by a customer while visiting netgear.com
Customer Rating
4
Functional, High speed Modem Router
on August 7, 2021
Posted by: Joshua D
Handles 400down200up with no issue whatsoever. Had some issues connecting to Xfinity but that could have just as easily been an issue with the coaxial line.
Written by a customer while visiting netgear.com
Customer Rating
5
NETGEAR is Top of the Line
on August 7, 2021
Posted by: Steve Stentiford
Excellent unit that provides high speed Internet and simple set-up
Written by a customer while visiting netgear.com
Customer Rating
3
Not doing well
on August 7, 2021
Posted by: Debi Cottings
Skipped setting up the account when initially hooking it up and now it needs updates and it doesn’t recognize me. Also, my internet is worse than with the old modem. Please help.
Response from netgear.comBy Consumer Affairs, August 13, 2021
Hi Debi Cottings,
Thank you for your review and feedback. If your Cable Modem Router is needing a firmware update, please contact your ISP as they are able to help with updating firmware when it comes to a Modem. https://kb.netgear.com/000036375/What-s-the-latest-firmware-version-of-my-NETGEAR-cable-modem-or-modem-router.
For internet connectivity issues, please check out this resource: https://kb.netgear.com/27322/Troubleshooting-internet-connectivity-issues-for-NETGEAR-cable-modem-router?language=en_US.
If after contacting your ISP to update firmware and using the troubleshooting resource you still need assistance, you can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review and feedback. If your Cable Modem Router is needing a firmware update, please contact your ISP as they are able to help with updating firmware when it comes to a Modem. https://kb.netgear.com/000036375/What-s-the-latest-firmware-version-of-my-NETGEAR-cable-modem-or-modem-router.
For internet connectivity issues, please check out this resource: https://kb.netgear.com/27322/Troubleshooting-internet-connectivity-issues-for-NETGEAR-cable-modem-router?language=en_US.
If after contacting your ISP to update firmware and using the troubleshooting resource you still need assistance, you can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
was very easy to setup
on August 7, 2021
Posted by: Tim Hill
The setup and working of the modem is great. I would recommend this unit to family and friends.....
Written by a customer while visiting netgear.com
Customer Rating
5
Product review.
on August 7, 2021
Posted by: Anonymous
I recently purchased the AC1900. It works great and we get a great signal throughout the house. It took me less than 10 minutes to get it up and running. Awesome!
Written by a customer while visiting netgear.com
Customer Rating
5
This is a great router and modem combo
on August 7, 2021
Posted by: Anonymous
It works great, is fast and efficient, plus the app is great too.
Written by a customer while visiting netgear.com
Customer Rating
5
Better than expected
on August 6, 2021
Posted by: Anonymous
I have been using this modem router for more than 2 years now, and I have had no issues with it. It perfectly supports my 400mbps internet speed and 30 devices. I wish the router website could be better, but it does provide all the necessary specs and customization options. Really happy with this product.
Written by a customer while visiting netgear.com