Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Average customer rating
4.7
(12,218 Reviews)
Rating breakdown 12,218 reviews
5 Stars
10,125
4 Stars
1,428
3 Stars
344
2 Stars
108
1 Star
213
61%of customers recommend this product.
(
39 out of
64)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Customer Rating
5
Great connection speed
on March 9, 2025
Posted by: Marcos Nieto
I got the modem to relieve the bottleneck of data that my old modem had. Being a 2 in one modem/wifi router has improved speeds across all devices, wired and wireless.
Written by a customer while visiting netgear.com
Customer Rating
3
Solid but nothing special
on March 9, 2025
Posted by: Yogi
The WiFi speeds are decent and LAN speeds or solid. I have a 600mbs download speed service but realistically get <300 on 5G Wi-Fi right next to the box and <400 on LAN speeds. I think the box is marketed up to 1gb down so I was expecting more, especially for the price. And the app is user friendly but very buggy. Good luck getting access to admin console from the app.
Written by a customer while visiting netgear.com
Customer Rating
5
I love the combo
on March 9, 2025
Posted by: Zachary JC
We purchased this router/modem combo so that we didn't have to rent one form the cable company and it has been perfect. It makes everything easier having a single unit rather than a modem and router separately.
Written by a customer while visiting netgear.com
Customer Rating
5
Great speed
on March 9, 2025
Posted by: Becky H
Replaced our Internet Provider modem and router because we kept having outages. So far this one has not had one outage. Good signal and strength.
Written by a customer while visiting netgear.com
Customer Rating
5
Netgear
on March 8, 2025
Posted by: Pamela Gentzyel
It is wonderful, easy to set up, and saving me money
Written by a customer while visiting netgear.com
Customer Rating
4
Gaps in netflix
on March 7, 2025
Posted by: Lori Comeau
It works, but when I watch anything on Netflix, there are constant gaps where the sound cuts out for a second. Eventually the sound is not in sync with the video. I have to pause for a couple seconds to let the sound catch up. But it does become a bit annoying.
Written by a customer while visiting netgear.com
Customer Rating
5
Ease of set-up
on March 7, 2025
Posted by: RCP
Super easy to follow directions for set-up.
Re-boot time if needed is fast. Over all
I give a recommended review.
Re-boot time if needed is fast. Over all
I give a recommended review.
Written by a customer while visiting netgear.com
Customer Rating
3
Internet speed
on March 5, 2025
Posted by: Lennie Brown
Replaced Comcast modem with Netgear AC 1900 and immediately lost internet speed. From 450-500 mpbs with Comcast down to 50-90 Mpbs with AC 1900. Called Netgear and they didn't help much, just had me switch to using the 5G, which increase things somewhat, (300 Mpbs, sometimes), and couldn't trouble shoot their system because I don't have a computer in my house that uses Ethernet and they need that to determine what the speed is before it goes thru the modem. So problem still exists unless I want to buy a desk top, which I am not going to do.
Written by a customer while visiting netgear.com