Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Average customer rating
4.7
(12,223 Reviews)
Rating breakdown 12,223 reviews
5 Stars
10,129
4 Stars
1,429
3 Stars
344
2 Stars
108
1 Star
213
61%of customers recommend this product.
(
39 out of
64)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Customer Rating
5
Game Changer
on September 16, 2021
Posted by: JB
Cable provider equipment kept losing WiFi. Netgear equipment has been headache free.
Written by a customer while visiting netgear.com
Customer Rating
4
Easy and effective
on September 16, 2021
Posted by: Nashvillenobody
I bought this based on the wifi range being much wider. It is slightly wider than my old modem/router but it still is intermittent with our garage door ring camera at the end of the house. Other than that, the speeds and ease of setup are as advertised.
Written by a customer while visiting netgear.com
Customer Rating
5
Huge difference in speed
on September 16, 2021
Posted by: Kate H.
We updated our modem/router with the net gear nighthawk and it made a huge difference in our internet speed! Now we can stream and zoom without any issues.
Written by a customer while visiting netgear.com
Customer Rating
5
High speed Modem router
on September 15, 2021
Posted by: Prasenjit Mondal
This modem router works great!! Flawless internet with high speed! Highly recommended..
Written by a customer while visiting netgear.com
Customer Rating
5
Trr
on September 15, 2021
Posted by: Terry
Great modem/router combo system. No problems when 6-8 kids and grand kids come to visit.
Written by a customer while visiting netgear.com
Customer Rating
3
Not stable
on September 15, 2021
Posted by: Adzele
Have not had stable internet connection since I got the device
Response from netgear.comBy Consumer Affairs, September 15, 2021
Hi Adzele,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/13266/How-can-I-troubleshoot-connection-issues?language=en_US
If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/13266/How-can-I-troubleshoot-connection-issues?language=en_US
If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
3
Easy, unreliable
on September 14, 2021
Posted by: Keyscook
The nighthawk router modem was simple to set up and when it works it is gives a solid Wi-Fi signal. Unfortunately it needs to be rebooted several times daily and I am contemplating returning it if I do not find a way to get reliable functionality or it should Auto reset if it has a fallout in network communication.
Response from netgear.comBy Consumer Affairs, September 15, 2021
Hi Keyscook,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This troubleshooting resource should help you: https://kb.netgear.com/13266/How-can-I-troubleshoot-connection-issues?language=en_US.
If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This troubleshooting resource should help you: https://kb.netgear.com/13266/How-can-I-troubleshoot-connection-issues?language=en_US.
If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
4
Works great with one flaw
on September 14, 2021
Posted by: Ronn
This modem/router works great. I love the app and easy do it yourself set up. My only gripe is I lost power several times in a row at my home. The modem went offline and automatically reset to factory settings. I had to reconfigure it all from scratch.
Written by a customer while visiting netgear.com