Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Average customer rating
4.7
(12,223 Reviews)
Rating breakdown 12,223 reviews
5 Stars
10,129
4 Stars
1,429
3 Stars
344
2 Stars
108
1 Star
213
61%of customers recommend this product.
(
39 out of
64)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Customer Rating
5
Fast and Easy
on September 29, 2021
Posted by: Anonymous
This was so simple to set up. Gave the Mac Number to the cable co. Followed the instructions and in ten minutes I was getting internet access through out the house and to my television. So far there has not been any problems and it is fast access to the internet.
Written by a customer while visiting netgear.com
Customer Rating
4
It doing. Okay after a few hiccups
on September 29, 2021
Posted by: Katie
It taking a while to work it out had a few issue with it
Written by a customer while visiting netgear.com
Customer Rating
3
Still testing out
on September 28, 2021
Posted by: Kelly H
We’re still testing the modem/router to see if we like it or not. We’ve noticed our internet connection seems to be a bit slower compared to our old modem/router so we are not sure if we will end up keeping this yet. Going to give it a trial period of 2 weeks before we make our decision.
Response from netgear.comBy Consumer Affairs, September 29, 2021
Hi Kelly H,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/27322/Troubleshooting-internet-connectivity-issues-for-NETGEAR-cable-modem-router?language=en_US.
We would also like for you to look into this article regarding 5ghz WiFi Range and Signals: https://kb.netgear.com/25182/Resolving-poor-5GHz-wireless-range-signal-from-my-NETGEAR-router?language=en_US.
If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/27322/Troubleshooting-internet-connectivity-issues-for-NETGEAR-cable-modem-router?language=en_US.
We would also like for you to look into this article regarding 5ghz WiFi Range and Signals: https://kb.netgear.com/25182/Resolving-poor-5GHz-wireless-range-signal-from-my-NETGEAR-router?language=en_US.
If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
10/10 recommend
on September 28, 2021
Posted by: Holly conroy
I just bought a house in an area that has terrible internet. I bought this modem router and I have had ZERO ISSUES with internet connectivity or speed. I love it!!
Written by a customer while visiting netgear.com
Customer Rating
4
Almost Great
on September 28, 2021
Posted by: MJS33319
Waiting on a replacement Google Mini to be sure it will work with this
Written by a customer while visiting netgear.com
Customer Rating
5
Best Router and Modem ever
on September 28, 2021
Posted by: Javier Jacomino
Nice set, Nice setup and overall the device it’s pretty fast
Written by a customer while visiting netgear.com
Customer Rating
5
Works well
on September 28, 2021
Posted by: Dan
Like the unit. Had one issue at setup. Initial log in to wifi i missed the router name to log into.
Written by a customer while visiting netgear.com
Customer Rating
5
all in one
on September 28, 2021
Posted by: KENT
the Nighthawk modem router is perfect for wifi and plus being a modem is like two birds one stone. easy to step up and change as well highly recommend it
Written by a customer while visiting netgear.com