I had issues with the router and attempted to call the support number several times with no answer. Only had the router for a day, it worked for a few hours then stopped. When you call there is an automated guide to get to the correct device. When you say input the exact device in, the automated voice repeats the device name then disconnects. I tried it several times and was disconnected at the same point each time. I don’t know if the device is any good or not but I do know that their initial support sucks.