Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Average customer rating
4.7
(12,226 Reviews)
Rating breakdown 12,226 reviews
5 Stars
10,131
4 Stars
1,430
3 Stars
344
2 Stars
108
1 Star
213
62%of customers recommend this product.
(
40 out of
65)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Customer Rating
5
Great for the money
on October 18, 2021
Posted by: Munruh
I really needed to get set up for remote working and the Nighthawk AC1900 was the perfect solution.
Written by a customer while visiting netgear.com
Customer Rating
2
disappointing
on October 18, 2021
Posted by: Donna Penn
if i had known this router would drop the wifi connection every time a device woke up or was rebooted I surely would have chosen differently
Response from netgear.comBy Consumer Affairs, June 12, 2022
Hi Donna Penn,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network. Please also check out: https://kb.netgear.com/30858/How-do-I-troubleshoot-intermittent-rebooting-of-a-router?language=en_US.
If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network. Please also check out: https://kb.netgear.com/30858/How-do-I-troubleshoot-intermittent-rebooting-of-a-router?language=en_US.
If you need further assistance, you can visit http://support.netgear.com to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Great product
on October 18, 2021
Posted by: Anonymous
The set up was very easy and user friendly . I like the app feature that assists with the set up . The connection is fast and the product works amazing throughout my home .
Written by a customer while visiting netgear.com
Customer Rating
3
WiFi won’t re-enable
on October 18, 2021
Posted by: Miles Elliott
One morning,on the AC1900 modem/router, the WiFi was off. Pressed the button to turn it back on but never any response. Tried resetting and holding WiFi button 2,5, and 30 seconds with no change.
Response from netgear.comBy Consumer Affairs, October 19, 2021
Hi Miles Elliott,
Thank you for your review and feedback. If you are having problems with your C7000, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review and feedback. If you are having problems with your C7000, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://www.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Better than expected
on October 17, 2021
Posted by: Brad Hoium
This modem said it could only handle up to 800 megabit internet but the paperwork that comes in the box says it can handle up to 1 gig
Written by a customer while visiting netgear.com
Customer Rating
4
Great
on October 16, 2021
Posted by: Robert K
Love the Modem router combo easy to use and setup was easy great product
Written by a customer while visiting netgear.com
Customer Rating
5
Easy set up, great support
on October 16, 2021
Posted by: Diego Urdiales
This tool all of five min to open connect and start surfing. That is with a call to the 24hr support line. Quick, and easy.
Written by a customer while visiting netgear.com
Customer Rating
4
Nice Cable Modem
on October 16, 2021
Posted by: Thomas
Bought it in 2018. It has worked flawlessly for 3 years.
Written by a customer while visiting netgear.com