Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Average customer rating
4.7
(12,227 Reviews)
Rating breakdown 12,227 reviews
5 Stars
10,132
4 Stars
1,430
3 Stars
344
2 Stars
108
1 Star
213
62%of customers recommend this product.
(
40 out of
65)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Customer Rating
1
Very Slow
on November 30, 2021
Posted by: Tana McMarrow
Got the router 11/29.. had to call Netgear to set it up after being on the phone with my service provider for an hr.. Took another 1hr.. finally got sorted.. Then today 11/30 .. stopped working.. then started working and very slow even though my service provider offers 1G.. i am only receiving under 400.. called Netgear again.. on the phone another hour.. to be told I need to call my service provider again to update firmware.. my service provider stated they do not update Netgear routers only their own .. I called back Netgear to be told the same thing..but that they will try.. Nighthawk App does not work either.. because Firmware needs to be updated.. could not upload the error message on the APP because i got an error message that states I do not have permission to upload or my case is closed when clearly it states it is OPEN.. Netgear agent then said they will email and escalate the issue and i should wait 24 hours to hear back and if I do not .. I should call back.. Now this is the 3rd Netgear item that I have bought within the past 4 months with slow speed issue.. 2 of which i bought within the past week.. I work from home ... I need immediate assistance to FIX the issue! highly inconveniencing
Response from netgear.comBy Consumer Affairs, December 2, 2021
Hi Tana,
We're sorry to hear that you are still experiencing issues with your C7000, and we would like to look into your case and see what additional help we can provide. Please email us your contact information along with your case number and a link to your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
We're sorry to hear that you are still experiencing issues with your C7000, and we would like to look into your case and see what additional help we can provide. Please email us your contact information along with your case number and a link to your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
C7000v2
on November 30, 2021
Posted by: Hugh M
Very easy to install with Netgear automated instructions. Covers whole house with a signal nearly twice the speed of old surfboard modem. No complaints.
Written by a customer while visiting netgear.com
Customer Rating
5
best purchase ever
on November 30, 2021
Posted by: Thomas W Abel
Best gateway for the money. I increased my download speed by 90 %
Written by a customer while visiting netgear.com
Customer Rating
5
Nighthawk AC1900
on November 29, 2021
Posted by: LBBA
Awesome combination router and WiFi working fantastic and love that it has 2 different portals to bounce between when one doesn’t work on the WiFi then we switch it to the other and all is better. Too many users in house maybe. Still working great two years on. That is amazing these days.
Written by a customer while visiting netgear.com
Customer Rating
5
Netgear Nighthawk
on November 29, 2021
Posted by: Steven Day
Nighthawk was a great purchase tried 2 other modem/router combos prior with no success. Extremely happy with the nighthawk we get great connection throughout our home.
Written by a customer while visiting netgear.com
Customer Rating
5
expectation met
on November 29, 2021
Posted by: Al Hiott
We have up to 15 devices at any time running, so we needed a heavy duty router modem. The Nighthawk system is proving to be very effective for this many devices, as the previous modem buffered due to the large number.
Written by a customer while visiting netgear.com
Customer Rating
5
Tried multiples, this is the best!
on November 29, 2021
Posted by: Tiffany Maillet
We have went through multiple different routers and this one was definitely the easiest set up and works great!
Written by a customer while visiting netgear.com
Customer Rating
5
Wise investment
on November 28, 2021
Posted by: Tavan-Lee Parkin
It’s been a solid week now with and I’m loving it!!! Runs smoothly and I never have to worry about my speed dropping.
Written by a customer while visiting netgear.com