Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Average customer rating
4.7
(12,227 Reviews)
Rating breakdown 12,227 reviews
5 Stars
10,132
4 Stars
1,430
3 Stars
344
2 Stars
108
1 Star
213
62%of customers recommend this product.
(
40 out of
65)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Customer Rating
5
Works well
on December 1, 2021
Posted by: Eldovt
It was easy to set up and has worked perfectly. Pays for itself by not having to rent from provider.
Written by a customer while visiting netgear.com
Customer Rating
5
Great Modem
on December 1, 2021
Posted by: Eugene S
Reaches everywhere inside my 2000sqf house plus outside to the cameras.
Written by a customer while visiting netgear.com
Customer Rating
5
NETGEAR Nighthawk AC1900 WiFi Cable Modem Router
on November 30, 2021
Posted by: DSawyer
Easy to set-up. No issues with Wi-Fi staying connected.
Written by a customer while visiting netgear.com
Customer Rating
5
Netgear
on November 30, 2021
Posted by: Allie Hufford
Easy to set up. I love the two in one (router and modem), which makes the whole process more simple. The app is a nice addition as well.
Written by a customer while visiting netgear.com
Customer Rating
5
Worked perfectly
on November 30, 2021
Posted by: Lee S
We lost internet connection renting our cable company router and modem. They were not able to come to fix it for 5 days due to Thanksgiving holiday which meant a bad holiday for us do we went to a stunt and bought this modem router. It was easy to install and worked perfectly in only a few minutes, saving our holiday. Plus, now we can save money by not having to rent the equipment from the cable company
Written by a customer while visiting netgear.com
Customer Rating
5
Can’t go wrong
on November 30, 2021
Posted by: Stacy
Comcast was not compatible with my old router as I think they updated their system. It was a netgear router and modem combo. I then had to go find another router and modem combo compatible with Comcast. My sister recommended the nighthawk!!! It has be nothing be impeccable!!!
Written by a customer while visiting netgear.com
Customer Rating
1
Very Slow
on November 30, 2021
Posted by: Tana McMarrow
Got the router 11/29.. had to call Netgear to set it up after being on the phone with my service provider for an hr.. Took another 1hr.. finally got sorted.. Then today 11/30 .. stopped working.. then started working and very slow even though my service provider offers 1G.. i am only receiving under 400.. called Netgear again.. on the phone another hour.. to be told I need to call my service provider again to update firmware.. my service provider stated they do not update Netgear routers only their own .. I called back Netgear to be told the same thing..but that they will try.. Nighthawk App does not work either.. because Firmware needs to be updated.. could not upload the error message on the APP because i got an error message that states I do not have permission to upload or my case is closed when clearly it states it is OPEN.. Netgear agent then said they will email and escalate the issue and i should wait 24 hours to hear back and if I do not .. I should call back.. Now this is the 3rd Netgear item that I have bought within the past 4 months with slow speed issue.. 2 of which i bought within the past week.. I work from home ... I need immediate assistance to FIX the issue! highly inconveniencing
Written by a customer while visiting netgear.com
Customer Rating
1
Very Slow
on November 30, 2021
Posted by: Tana
Got the router 11/29.. had to call Netgear to set it up after being on the phone with my service provider for an hr.. Took another 1hr.. finally got sorted.. Then today 11/30 .. stopped working.. then started working and very slow even though my service provider offers 1G.. i am only receiving under 400.. called Netgear again.. on the phone another hour.. to be told I need to call my service provider again to update firmware.. my service provider stated they do not update Netgear routers only their own .. I called back Netgear to be told the same thing..but that they will try.. Nighthawk App does not work either.. because Firmware needs to be updated.. could not upload the error message on the APP because i got an error message that states I do not have permission to upload or my case is closed when clearly it states it is OPEN.. Netgear agent then said they will email and escalate the issue and i should wait 24 hours to hear back and if I do not .. I should call back.. Now this is the 3rd Netgear item that I have bought within the past 4 months with slow speed issue.. 2 of which i bought within the past week.. I work from home ... I need immediate assistance to FIX the issue! highly inconveniencing
Written by a customer while visiting netgear.com