Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Average customer rating
4.7
(12,227 Reviews)
Rating breakdown 12,227 reviews
5 Stars
10,132
4 Stars
1,430
3 Stars
344
2 Stars
108
1 Star
213
62%of customers recommend this product.
(
40 out of
65)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Customer Rating
5
Wifi modem combo
on December 9, 2021
Posted by: KC
I love this product. It is a lot better than the previous brand that I had and I give it an A in performance‼️
Written by a customer while visiting netgear.com
Customer Rating
5
Overall good
on December 9, 2021
Posted by: Anonymous
The device said it was easy set-up and i think it is just make sure xfinity has the MAC number to be able to use the device with their service.
Written by a customer while visiting netgear.com
Customer Rating
5
This device is a life saver!
on December 9, 2021
Posted by: Manjot Kaur
I recently switched to a different internet provider and I chose to get this combined cable modem router. This device provided the optimal range coverage for my house. I have had no problems with it. The price was affordable too. I would highly recommend this. This has been a great purchase.
Written by a customer while visiting netgear.com
Customer Rating
5
Nighthawk
on December 8, 2021
Posted by: Chris
Upgraded to Nighthawk, A all the way! Difference is night and day.
Written by a customer while visiting netgear.com
Customer Rating
5
Worth it
on December 8, 2021
Posted by: Andres R
Made my internet reach its max potential when I upgraded
Written by a customer while visiting netgear.com
Customer Rating
5
This is the best.
on December 8, 2021
Posted by: Manuel Manolo
I got this to replace a Comcast router I was renting. Saves money and works great. Very easy to setup on laptop or phone, just download the nighthawk app and call Comcast to do an automated activation. The range and speed on this outperformed Comcast in every way. My only regret is I didn’t buy sooner.
Written by a customer while visiting netgear.com
Customer Rating
4
Review of modem
on December 8, 2021
Posted by: Sharon
I would say it is acceptable, not as good as what we had from xfinity. It does not seem to be as fast.
Written by a customer while visiting netgear.com
Customer Rating
3
Not my favorite
on December 8, 2021
Posted by: Tom Fontaine
I needed a modem or router to replace my old modem and router. I’ve loved the options and controls with the netgear router I’ve had to this point. I’ve been able to name my connected devices on the netgear app, turn them off and on and even do a wifi speed test from within the app. It was a plus that this router was a combination modem and router. I was also able to use QOS on the other to prioritize my devices on the other. This one doesn’t have the same capabilities. Netgear tells me this product doesn’t support speed tests in the app, I CANT change the device names in the app so I know which is legitimately connected and even changing the names of the devices on the web page for this product doesn’t carry over to the app itself. Why advertise the netgear app if you can’t use the functionalities of it? This modem router wasn’t ready to be released yet. Finish setting up all functionalities before you release a product. Not impressed on this one! Even thinking of hooking up my old modem and router and returning this one.
Response from netgear.comBy Consumer Affairs, December 8, 2021
Hi Tom,
We're sorry to hear that you are experiencing problems with your C7000 and are considering returning it. NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
We're sorry to hear that you are experiencing problems with your C7000 and are considering returning it. NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com