Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Average customer rating
4.7
(12,227 Reviews)
Rating breakdown 12,227 reviews
5 Stars
10,132
4 Stars
1,430
3 Stars
344
2 Stars
108
1 Star
213
62%of customers recommend this product.
(
40 out of
65)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Customer Rating
3
Slow WIFi
on December 12, 2021
Posted by: LadyScot101
It said it would make everything much faster with it’s 5G, well it didn’t. I have the fastest Cox WIFI speed and it buffers my streaming every single time. It’s sad! It’s no better than my cheaper modem and router. Really thought I had gotten the right Router and Modem, but I was wrong!
Response from netgear.comBy Consumer Affairs, December 14, 2021
Hi LadyScot101,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend doing an Internet Speed Test to help determine where the speed issues are coming from: https://kb.netgear.com/000038894/How-do-I-check-my-Internet-speed.
Additionally, you could be experiencing lag or lower speeds if your device is 5 ghz Capable but only connected to 2.4 ghz. Please visit these links for troubleshooting on this issue: https://kb.netgear.com/23783/How-do-I-change-the-wireless-channel-on-my-NETGEAR-router?language=en_US, and also: https://kb.netgear.com/25182/How-do-I-resolve-poor-wireless-range-or-a-weak-WiFi-signal-from-my-NETGEAR-router?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend doing an Internet Speed Test to help determine where the speed issues are coming from: https://kb.netgear.com/000038894/How-do-I-check-my-Internet-speed.
Additionally, you could be experiencing lag or lower speeds if your device is 5 ghz Capable but only connected to 2.4 ghz. Please visit these links for troubleshooting on this issue: https://kb.netgear.com/23783/How-do-I-change-the-wireless-channel-on-my-NETGEAR-router?language=en_US, and also: https://kb.netgear.com/25182/How-do-I-resolve-poor-wireless-range-or-a-weak-WiFi-signal-from-my-NETGEAR-router?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
4
Nighthawk AC1900 Review
on December 12, 2021
Posted by: Soere
So far so good. The Nighthawk app is very easy to setup and use. Getting good signal with my device.
Written by a customer while visiting netgear.com
Customer Rating
5
Netgear nighthawk
on December 12, 2021
Posted by: Tariq
Good product internet is fast, but it is kind of hard to set up. Overall took me all day and few phone calls to my ISP and Netgear.
Written by a customer while visiting netgear.com
Customer Rating
5
Netgear nighthawk
on December 12, 2021
Posted by: Tariq
Good product internet is fast, but it is kind of hard to set up. Overall took me all day and few phone calls to my ISP and Netgear.
Written by a customer while visiting netgear.com
Customer Rating
5
netgear modem
on December 12, 2021
Posted by: Kenneth Schaffer
Easy set up extended the wifi signal highly recommended
Written by a customer while visiting netgear.com
Customer Rating
5
Super-Fast
on December 12, 2021
Posted by: JaBett
LOOOOOVVVE my Netgear cable modem router!! I received an INSTANT boost in my network speed once I hooked it up. Super-easy to set up and super-fast! We’re a large family (household of 8) and with all the devices PLUS virtual school and work now, we needed something that could keep up with the pandemic induced demand. This does that beautifully. No more lagging, no one’s booted off their network, and we get nice fast downloads when needed. Even makes our television streaming wayyy better! Would def recommend.
Written by a customer while visiting netgear.com
Customer Rating
4
Modem
on December 12, 2021
Posted by: Anonymous
Its good but delivery gets a little late sometimes
Written by a customer while visiting netgear.com
Customer Rating
5
Awesome experience
on December 12, 2021
Posted by: Julian S
Easy to setup with exfinity. Just called and took a few minutes to setup the connection. The net gear app is pretty easy to customize your router and monitor your connection.
Written by a customer while visiting netgear.com