Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Average customer rating
4.7
(12,223 Reviews)
Rating breakdown 12,223 reviews
5 Stars
10,129
4 Stars
1,429
3 Stars
344
2 Stars
108
1 Star
213
61%of customers recommend this product.
(
39 out of
64)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Customer Rating
4
Pretty good
on April 7, 2022
Posted by: Anonymous
This router is pretty good, I have to reset several time a week, which is more than I would like. But rented routers have had to do the same thing.
Written by a customer while visiting netgear.com
Customer Rating
5
Great product
on April 7, 2022
Posted by: Pete
I very satisfied with this product and I would recommend it to anyone
Written by a customer while visiting netgear.com
Customer Rating
1
Nighthawk cable modem router
on April 6, 2022
Posted by: CESS562
Gender:Male
I bought this an it’s already my It’s already my third one and I’ve been having problems with it keeps cutting off
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, April 7, 2022
Hi CESS562,
We're sorry to hear that you are still experiencing issues with your C7000, and we would like to look into your case and see what additional help we can provide. Please email us your contact information along with your case number and a link to your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
We're sorry to hear that you are still experiencing issues with your C7000, and we would like to look into your case and see what additional help we can provide. Please email us your contact information along with your case number and a link to your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Posted by: Flames56
Gender:Male
Verified Purchase:Yes
When it works, it is great. But cuts out all day. Wish it was more reliable.
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, April 7, 2022
Hi Flames56,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot the connectivity issue you are experiencing: https://kb.netgear.com/27322/Troubleshooting-internet-connectivity-issues-for-NETGEAR-cable-modem-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot the connectivity issue you are experiencing: https://kb.netgear.com/27322/Troubleshooting-internet-connectivity-issues-for-NETGEAR-cable-modem-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
All in one
on April 6, 2022
Posted by: Julie cambio
We purchased the net gear router/modem to save money. The cost of the product paid itself off within a month of my normal internet bill. It was an easy setup and definitely would recommend this product.
Written by a customer while visiting netgear.com
Customer Rating
5
Better Than Expected
on April 6, 2022
Posted by: Bill O’Toole
Was having big issues with my previous router losing connection and major lag. So far this router has exceeded every expectation I have had. Very easy to set up, no connectivity issues at all, very fast.
Written by a customer while visiting netgear.com
Customer Rating
5
Why didn’t we do this sooner??
on April 5, 2022
Posted by: Anonymous
Can’t believe how easy setup was and amazing how much money this will save us… wish we had done this sooner
Written by a customer while visiting netgear.com
Customer Rating
1
Not pleased
on April 5, 2022
Posted by: Kenton Curtis
Ping extremely unstable and experiencing packet loss. Will be going back to my old router modem combo.
Response from netgear.comBy Consumer Affairs, April 7, 2022
Hi Kenton,
We're sorry to hear that you are experiencing problems with your C7000 and are considering returning it. We recommend checking out a few troubleshooting resources: https://kb.netgear.com/27322/Troubleshooting-internet-connectivity-issues-for-NETGEAR-cable-modem-router?language=en_US, and also: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network..
If you need additional assistance, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
We're sorry to hear that you are experiencing problems with your C7000 and are considering returning it. We recommend checking out a few troubleshooting resources: https://kb.netgear.com/27322/Troubleshooting-internet-connectivity-issues-for-NETGEAR-cable-modem-router?language=en_US, and also: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network..
If you need additional assistance, NETGEAR Support will be happy to help you. You can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com