Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Average customer rating
4.7
(12,223 Reviews)
Rating breakdown 12,223 reviews
5 Stars
10,129
4 Stars
1,429
3 Stars
344
2 Stars
108
1 Star
213
61%of customers recommend this product.
(
39 out of
64)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Customer Rating
5
Net gear ac1900
on May 1, 2022
Posted by: James
Router works great with about 16 devices connected
Written by a customer while visiting netgear.com
Customer Rating
5
Easy
on May 1, 2022
Posted by: William coombs
Easy to hook up and called everybody was very helpful thank you
Written by a customer while visiting netgear.com
Customer Rating
5
Setup-Installation
on April 30, 2022
Posted by: Kirene
Setup was easy but installation required assistance from Netgear.
Written by a customer while visiting netgear.com
Customer Rating
5
Great modem/router worth the money
on April 30, 2022
Posted by: RayRey
Great product save me money in renting from xfinity
Written by a customer while visiting netgear.com
Customer Rating
5
Money in your pocket!
on April 30, 2022
Posted by: Anonymous
Stop paying rental/leasing fees and BUY yourself a netgear! It technically pays for itself within a few months and the rest is money in your own pocket. My netgear has me streaming at above average speeds!
Written by a customer while visiting netgear.com
Customer Rating
2
Cannot Connect
on April 30, 2022
Posted by: Anonymous
I can never connect to the router modem via the app.
Response from netgear.comBy Consumer Affairs, May 3, 2022
Hi Michele,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with using the Nighthawk App with your device. Please refer to this reference on which devices are compatible with the NETGEAR Nighthawk App: https://kb.netgear.com/000055505/Which-products-support-the-NETGEAR-Nighthawk-app. As the C7000v2 device is compatible with the App, it requires a minimum firmware of v1.03.01 or later. Please refer to this resource which has a table showing the latest Firmware available for your device, depending on the ISP you are with: https://kb.netgear.com/000036375/What-s-the-latest-firmware-version-of-my-NETGEAR-cable-modem-or-modem-router.
If your device is up to date on the latest firmware, and you are using a C7000v2 v1.03.01 or later and the App still does not work, please email us your contact information along and a link to your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with using the Nighthawk App with your device. Please refer to this reference on which devices are compatible with the NETGEAR Nighthawk App: https://kb.netgear.com/000055505/Which-products-support-the-NETGEAR-Nighthawk-app. As the C7000v2 device is compatible with the App, it requires a minimum firmware of v1.03.01 or later. Please refer to this resource which has a table showing the latest Firmware available for your device, depending on the ISP you are with: https://kb.netgear.com/000036375/What-s-the-latest-firmware-version-of-my-NETGEAR-cable-modem-or-modem-router.
If your device is up to date on the latest firmware, and you are using a C7000v2 v1.03.01 or later and the App still does not work, please email us your contact information along and a link to your review to netgearteam@netgear.com, and we will be happy to help you.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Name you can trust
on April 30, 2022
Posted by: Anonymous
Always have had good luck with netgear products there Quality is consistent and always seems to work fine with easy set up and great technical support
Written by a customer while visiting netgear.com
Customer Rating
5
Great range
on April 29, 2022
Posted by: Christopher Jorgenson
Changed my internet usage. Night and day over what Spectrum had rented me to use.
Written by a customer while visiting netgear.com