Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Average customer rating
4.7
(12,223 Reviews)
Rating breakdown 12,223 reviews
5 Stars
10,129
4 Stars
1,429
3 Stars
344
2 Stars
108
1 Star
213
61%of customers recommend this product.
(
39 out of
64)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Customer Rating
5
Instant
on May 24, 2022
Posted by: Anonymous
A 4 year replacement warranty is an excellent start. The real 'lock down' always is the problem solving response to a call for help. In my case it was the need to identify and resolve a mistake I made.
The patience and depth of knowledge of the tech were exemplary. Thank you, Netgear, for helping me see clearly - even as a Nighthawk!
The patience and depth of knowledge of the tech were exemplary. Thank you, Netgear, for helping me see clearly - even as a Nighthawk!
Written by a customer while visiting netgear.com
Customer Rating
5
Faster and more stable
on May 24, 2022
Posted by: denis hussin
The Netgear Nighthawk made my internet speed faster and more stable then the rented router I was using. I highly recomment this unit.
Written by a customer while visiting netgear.com
Customer Rating
5
This one works great
on May 24, 2022
Posted by: Joe Shearer
The first one I spent three and a half hours on the phone trying to get to work. This one I went on line and had it working in ten minutes. Works great.
Written by a customer while visiting netgear.com
Customer Rating
5
VERY GOOD MODEM ROUTER
on May 24, 2022
Posted by: COBRA
IT BLASTS OUT THE SIGNAL PEOPLE. INCREASED MY SPEED,FROM PRIOR MODEM ROUTER.
Written by a customer while visiting netgear.com
Customer Rating
5
Sleek and powerful
on May 23, 2022
Posted by: Amy Leigh
It was easy to set up (thanks to nighthawk), compatible with my carrier, and reaches to all four corners of my house!
Written by a customer while visiting netgear.com
Customer Rating
5
Overall good product
on May 23, 2022
Posted by: Mike
It's combo, modem-wifi router. Easy to setup with netgear app. Only thing speed limit is at 400mb per second. Somewhere says 800mps but I'm getting 400-450mps. Other than that good product
Written by a customer while visiting netgear.com
Customer Rating
2
Constantly reconnecting
on May 23, 2022
Posted by: Flames56
I replaced a 6 year old unit with this one 4 months ago. When it works, it works great. Recently it has been disconnecting and reconnecting several times a day. Looking to replace it soon.
Response from netgear.comBy Consumer Affairs, May 26, 2022
Hi Flames56,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot the connectivity issue you are experiencing with your device: https://kb.netgear.com/27322/Troubleshooting-internet-connectivity-issues-for-NETGEAR-cable-modem-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot the connectivity issue you are experiencing with your device: https://kb.netgear.com/27322/Troubleshooting-internet-connectivity-issues-for-NETGEAR-cable-modem-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Works Great
on May 23, 2022
Posted by: Ashley Bonanno
We had trouble with company issued equipment so we purchased this one. It has been great and have had no problems.
Written by a customer while visiting netgear.com