Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Average customer rating
4.7
(12,223 Reviews)
Rating breakdown 12,223 reviews
5 Stars
10,129
4 Stars
1,429
3 Stars
344
2 Stars
108
1 Star
213
61%of customers recommend this product.
(
39 out of
64)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Customer Rating
5
Easy to follow directions
on June 12, 2022
Posted by: Ken Vig
I am not great with technology, and was nervous about setting this up. However there were easy to follow directions and I had no problem setting up
Written by a customer while visiting netgear.com
Customer Rating
5
Best Wi-Fi yet
on June 12, 2022
Posted by: David
Our Wi-Fi was running super slow before buying this modem. Now we can run all gaming devices in the house at the same time with no interruptions. Best investment I’ve made so far. Thank you netgear nighthawk
Written by a customer while visiting netgear.com
Customer Rating
5
Great Product So Far
on June 11, 2022
Posted by: Jon E.
It hooked up great with Comcast, and had been fast so far. I recommend it.
Written by a customer while visiting netgear.com
Customer Rating
5
Great product loved it
on June 11, 2022
Posted by: Braxton
It improved my functionality with the easy to use controls on the app and improved my Wi-Fi connection
Written by a customer while visiting netgear.com
Customer Rating
5
So far So good
on June 11, 2022
Posted by: S Cox
I wasn’t looking forward to hooking up a new one. The router/modems of old were such a pain. This was super simple to hook up and was able to connect all our devices within 30 minutes. So far no interruptions in connection and we’re up and running strong/fast!
Written by a customer while visiting netgear.com
Customer Rating
5
So far So good
on June 11, 2022
Posted by: S Cox
I wasn’t looking forward to hooking up a new one. The router/modems of old were such a pain. This was super simple to hook up and was able to connect all our devices within 30 minutes. So far no interruptions in connection and we’re up and running strong/fast!
Written by a customer while visiting netgear.com
Customer Rating
3
Not routing for me
on June 10, 2022
Posted by: LI Jo
I bought this because I just wanted to simplify things with a router and modem combo. The router did nothing for me. The TV right next to it was lagging and kept losing connection. I hooked up the router I had previously bought and was hoping to return...and the signal is now rock solid. So overall it works but I'm disappointed I spent SO much money on this combo only to have half of it not work. If you just want it as a modem, this might be the device for you.
Response from netgear.comBy Consumer Affairs, June 13, 2022
Hi LI Jo,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Upgraded modem router
on June 10, 2022
Posted by: Alexander
Purchased as an upgrade from my old modem/router. Easy install, super user friendly app, great customer service.
Written by a customer while visiting netgear.com