Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Average customer rating
4.7
(12,223 Reviews)
Rating breakdown 12,223 reviews
5 Stars
10,129
4 Stars
1,429
3 Stars
344
2 Stars
108
1 Star
213
61%of customers recommend this product.
(
39 out of
64)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Customer Rating
5
Easy and Fast
on June 13, 2022
Posted by: Danno
Setup was really simple and it has great range and speed. Highly recommend
Written by a customer while visiting netgear.com
Customer Rating
1
It was not an improvement
on June 13, 2022
Posted by: Kobi
This modem/router was not an improvement from ones provided by cable companies.
Written by a customer while visiting netgear.com
Customer Rating
3
Ok modem router
on June 13, 2022
Posted by: Chandra
I bought it thinking my MOTO G having some issue but seems like even after so much cost this router needs restarts after few days else wont connect
Written by a customer while visiting netgear.com
Customer Rating
5
Excellent modem and router
on June 13, 2022
Posted by: Anonymous
Great investment, this 2 in 1 (modem router) was everything I needed to make sure my 2 bed apt. had strong, reliable internet in all corners! Definitely worth the investment, especially to avoid having to pay a monthly equipment fee to the ISP.
Written by a customer while visiting netgear.com
Customer Rating
5
Internet works great now
on June 13, 2022
Posted by: Kristina Wojtaszek
Thank you, this worked so much better than the router we had from spectrum. We have three teens and just moved into a new home so this was much needed!
Written by a customer while visiting netgear.com
Customer Rating
2
Power cord went out.
on June 13, 2022
Posted by: Linz
I have only had this 9 months and the power adapter is bad! Most all the other netgear products have lasted longer than that. Very disappointed. When it worked it was fine but apparently you have only 90 days for a warranty. These products just don’t hold up like they used too.
Response from netgear.comBy Consumer Affairs, June 14, 2022
Hi Linz,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. All NETGEAR products come with 90 days of complimentary technical support, and 1 year of hardware replacement warranty. If you are beyond the 90 days of complimentary support and you need additional technical support you will be asked to purchase an extended support contract, but if the device has failed and needs to be replaced you will not be charged for the support call, since this is covered under the hardware replacement warranty.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. All NETGEAR products come with 90 days of complimentary technical support, and 1 year of hardware replacement warranty. If you are beyond the 90 days of complimentary support and you need additional technical support you will be asked to purchase an extended support contract, but if the device has failed and needs to be replaced you will not be charged for the support call, since this is covered under the hardware replacement warranty.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Works very well for regular household use.
on June 12, 2022
Posted by: Anonymous
I am very pleased with this model, I had initially purchased the 1200 model but my home office is on the 2nd floor and I needed to be sure I would be able to work while the rest of my family uses WiFi as well. The 1900 model is a great choice if you want to have both modem and router in one, with super easy installation.
Written by a customer while visiting netgear.com
Customer Rating
5
Great andFast
on June 12, 2022
Posted by: Greg Petranek
Cable modem NIGHTHAWK is awesomely fast and reliable. Was skeptical at first but the modem performance is both exciting and fast like a rocket. Recommend purchasing.
Written by a customer while visiting netgear.com