Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Average customer rating
4.7
(12,222 Reviews)
Rating breakdown 12,222 reviews
5 Stars
10,128
4 Stars
1,429
3 Stars
344
2 Stars
108
1 Star
213
61%of customers recommend this product.
(
39 out of
64)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Customer Rating
5
Works great
on August 22, 2022
Posted by: Christine macdonald
Had an old router, upgraded to this one for cable and router, not one problem with connection since changing. Totally worth the price.
Written by a customer while visiting netgear.com
Customer Rating
5
Great Coverage
on August 22, 2022
Posted by: JT
This was a perfect solution to upgrade our old, slow modem and router into one sleek combined function piece. Perfect, fast WiFi connection and farther reach than our old stuff. Highly recommend.
Written by a customer while visiting netgear.com
Customer Rating
5
Great Coverage
on August 22, 2022
Posted by: JT
This was a perfect solution to upgrade our old, slow modem and router into one sleek combined function piece. Perfect, fast WiFi connection and farther reach than our old stuff. Highly recommend.
Written by a customer while visiting netgear.com
Customer Rating
5
NightHawks have yet to land
on August 21, 2022
Posted by: Angela
I haven't lost my internet connection as of yet . I live in an apartment complex and my upstairs neighbor is connected to it and also has no problems. Since there has been no lose of reception the
Written by a customer while visiting netgear.com
Customer Rating
5
NightHawks have yet to land
on August 21, 2022
Posted by: Angela
I haven't lost my internet connection as of yet . I live in an apartment complex and my upstairs neighbor is connected to it and also has no problems. Since there has been no lose of reception the
Written by a customer while visiting netgear.com
Customer Rating
5
Solved my internet issues
on August 21, 2022
Posted by: Anonymous
I'm very happy with my new Nighthawk router/modem. I had been having so much trouble with the one provided by my internet service to the point where it was going out every day multiple times a day. One day it went out for good and they estimated 3 weeks until they could solve my issue, so I went ahead and purchased this router the same day at the store.
I haven't had a second of trouble since and my wifi is much faster! I am so impressed at how much more reliable my internet has been. There hasn't been any lags or constant buffering as I stream shows which was a major issue for me before.
The whole router was insanely easy to set up and the app is so incredibly convenient! I spent more time waiting on hold to register this with my internet provider than I did to drive to the store and back and set this up.
The whole router was insanely easy to set up and the app is so incredibly convenient! I spent more time waiting on hold to register this with my internet provider than I did to drive to the store and back and set this up.
Written by a customer while visiting netgear.com
Customer Rating
3
Firmware
on August 21, 2022
Posted by: Pedro Dandrade
The modem is out of date and I cannot update the firmware. It is a great modem when it’s not losing connection.
Response from netgear.comBy Consumer Affairs, August 24, 2022
Hi Pedro,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These resources should help you troubleshoot your device: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem, and also: https://kb.netgear.com/27322/Troubleshooting-internet-connectivity-issues-for-NETGEAR-cable-modem-router?language=en_US.
If your firmware is in need of an update, NETGEAR provides your ISP with the latest firmware and your ISP updates your firmware. If your firmware is out of date, contact your Internet service provider (ISP) for assistance. For a table with all NETGEAR Modem and Modem Router devices with the latest firmware available to different ISPs, please visit this link for reference: https://kb.netgear.com/000036375/What-s-the-latest-firmware-version-of-my-NETGEAR-cable-modem-or-modem-router.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These resources should help you troubleshoot your device: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem, and also: https://kb.netgear.com/27322/Troubleshooting-internet-connectivity-issues-for-NETGEAR-cable-modem-router?language=en_US.
If your firmware is in need of an update, NETGEAR provides your ISP with the latest firmware and your ISP updates your firmware. If your firmware is out of date, contact your Internet service provider (ISP) for assistance. For a table with all NETGEAR Modem and Modem Router devices with the latest firmware available to different ISPs, please visit this link for reference: https://kb.netgear.com/000036375/What-s-the-latest-firmware-version-of-my-NETGEAR-cable-modem-or-modem-router.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Works great
on August 21, 2022
Posted by: Katie
I was using a modem/router that wasn’t built for the internet speed on my plan with Xfinity. After purchasing this unit, I’ve had no further problems with my internet service. This was a great purchase.
Written by a customer while visiting netgear.com