Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Average customer rating
4.7
(12,221 Reviews)
Rating breakdown 12,221 reviews
5 Stars
10,127
4 Stars
1,429
3 Stars
344
2 Stars
108
1 Star
213
61%of customers recommend this product.
(
39 out of
64)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Customer Rating
5
Really great product
on October 3, 2022
Posted by: Phillip Ocasio
Bought the nighthawk and it has been working really good, connectivity is great and have had no issues at all.
Written by a customer while visiting netgear.com
Customer Rating
5
New to NETGEAR
on October 2, 2022
Posted by: Diane Heatwole
Just installed and seems to be working great. Looking forward to a lower internet bill
Written by a customer while visiting netgear.com
Customer Rating
3
Not bad
on October 2, 2022
Posted by: Michelle
Works pretty good. Only complaint is that the connection isn't great to the basement and there's no way to shut off the wifi through the app
Response from netgear.comBy Consumer Affairs, October 5, 2022
Hi Michelle,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These resources should help you: https://kb.netgear.com/1114/Improving-wireless-range-Overview, and also: https://kb.netgear.com/000059459/How-do-I-pause-or-resume-Internet-for-a-device-on-my-network-using-the-Nighthawk-app.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These resources should help you: https://kb.netgear.com/1114/Improving-wireless-range-Overview, and also: https://kb.netgear.com/000059459/How-do-I-pause-or-resume-Internet-for-a-device-on-my-network-using-the-Nighthawk-app.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Awesome Modem
on October 2, 2022
Posted by: Robert
Super fast speeds with this modem and easy to setup
Written by a customer while visiting netgear.com
Customer Rating
5
Super fast
on October 1, 2022
Posted by: Nicole maier
This router was so easy to install and set up and I have had no issues it works great if your thinking of going with a netgear this is the one I recommend it’s been the best one yet!
Written by a customer while visiting netgear.com
Customer Rating
1
Continuously turned on and off
on October 1, 2022
Posted by: Anonymous
This particular item didn’t work for me as the signal continuously turned on and off
Response from netgear.comBy Consumer Affairs, October 3, 2022
Hi John,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot your device: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot your device: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Great wifi modem
on October 1, 2022
Posted by: Ben choi
Setting this wifi modem up was a walk in the park. Even Cox cable's self activation was working flawlessly. Netgear's Mobile app is a great plus. Strength of the wifi signal is good. Don't have anything to complain about.
Written by a customer while visiting netgear.com
Customer Rating
1
Bad - didn’t last
on September 30, 2022
Posted by: Adam B
Gender:Male
Item malfunctioned and has a weak wife signal. Had xfinity come and inspect and test my system and product just did not last. Just a few weeks past warranty. Would have been better sticking with the rental modem. Will not re purchase. Net gear really should replace malfunctioned devices such as this case.
No, I would not recommend this to a friend.
Written by a customer while visiting netgear.com