Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Average customer rating
4.7
(12,221 Reviews)
Rating breakdown 12,221 reviews
5 Stars
10,127
4 Stars
1,429
3 Stars
344
2 Stars
108
1 Star
213
61%of customers recommend this product.
(
39 out of
64)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Customer Rating
4
Pretty Happy, Easy Setup
on October 7, 2022
Posted by: Anonymous
This unit doesn’t knock my socks off, but installation was easy and it’s been pretty effective. I’m pleased with the unit and the quality of connection. I’ll be interested to see how long it lasts, but I’d consider myself likely to get another Nighthawk in the future.
Written by a customer while visiting netgear.com
Customer Rating
5
Exactly what I needed
on October 7, 2022
Posted by: Anonymous
Good combo unit, easy to install and reasonably priced
Written by a customer while visiting netgear.com
Customer Rating
5
Excellent Router
on October 7, 2022
Posted by: Anonymous
This was an amazing upgrade to our home. Very intuitive to set up. The mobile app works great. Highly recommended.
Written by a customer while visiting netgear.com
Customer Rating
3
Goes in and out
on October 7, 2022
Posted by: Tyler
I've owned this for almost 2 years now and it was great for the first year and a half. For the last few months however, I lose connection pretty frequently and have to restart the modem (a few times a week). It is getting really frustrating
Response from netgear.comBy Consumer Affairs, October 10, 2022
Hi Tyler,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These resources should help you troubleshoot your device and connectivity: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem, and also: https://kb.netgear.com/27322/Troubleshooting-internet-connectivity-issues-for-NETGEAR-cable-modem-router?language=en_US.
If you are out of warranty and need help, you can still get help by posting your issues over in the NETGEAR Community forums. There are moderators and other community members that are happy to help out with any problems you are having.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These resources should help you troubleshoot your device and connectivity: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem, and also: https://kb.netgear.com/27322/Troubleshooting-internet-connectivity-issues-for-NETGEAR-cable-modem-router?language=en_US.
If you are out of warranty and need help, you can still get help by posting your issues over in the NETGEAR Community forums. There are moderators and other community members that are happy to help out with any problems you are having.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Easy and fast
on October 7, 2022
Posted by: John Simms
Was easy to set up and the internet is fast. Good price as well.
Written by a customer while visiting netgear.com
Customer Rating
4
Netgear Cable Modem/Router Ac1900
on October 7, 2022
Posted by: Enrique Alcantara
It is a very good equipment, very fast, but after some working hours, it is hot. So i install an usb external cooler.
Written by a customer while visiting netgear.com
Customer Rating
4
Netgear Cable Modem/Router Ac1900
on October 7, 2022
Posted by: Enrique Alcantara
It is a very good equipment, very fast, but after some working hours, it is hot. So i install an usb external cooler.
Written by a customer while visiting netgear.com
Customer Rating
4
Good for 100 to 200mbps connections
on October 7, 2022
Posted by: Suleman Amjad
Docsis 3.0 won’t work well with higher connection rate. Plus the router coverage is not that great for a 2 story house
Written by a customer while visiting netgear.com