Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Average customer rating
4.7
(12,221 Reviews)
Rating breakdown 12,221 reviews
5 Stars
10,127
4 Stars
1,429
3 Stars
344
2 Stars
108
1 Star
213
61%of customers recommend this product.
(
39 out of
64)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Customer Rating
5
Love my New Modem Router
on October 11, 2022
Posted by: Lori Posner
My WiFi connection is much faster and more reliable,and the Customer Service was Excellent!
Written by a customer while visiting netgear.com
Customer Rating
1
Totally unstable
on October 11, 2022
Posted by: Crfitzp1
Constant internet connection/unconnected status. Nighthawk app useless as a reboot tool.
Response from netgear.comBy Consumer Affairs, December 17, 2022
Hi Crfitzp1,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These resources should help you troubleshoot: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem, and also: https://kb.netgear.com/19755/How-do-I-power-cycle-my-home-network?cid=wmt_netgear_organic.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These resources should help you troubleshoot: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem, and also: https://kb.netgear.com/19755/How-do-I-power-cycle-my-home-network?cid=wmt_netgear_organic.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Works good
on October 10, 2022
Posted by: Speigs
I was leary of a refurbished item, but all is good , and I saved some $. I also like the options within the app.
Written by a customer while visiting netgear.com
Customer Rating
5
Netgear Nighthawk streams great
on October 10, 2022
Posted by: Donna90
Netgear Nighthawk AC1900 solved all my streaming issues in a flash. Easy to install and now I can watch all my favorite shows again😃
Written by a customer while visiting netgear.com
Customer Rating
5
Great Deal
on October 10, 2022
Posted by: Jason
I have always owned my own equipment because it's cheaper than renting and the Netgear box is superior in quality to what the cable company would rent me. Also, the app used to control it is fantastic.
Written by a customer while visiting netgear.com
Customer Rating
5
Very fast and easy to set up.
on October 10, 2022
Posted by: Anonymous
Much faster than my old modem and was very easy to set up.
Written by a customer while visiting netgear.com
Customer Rating
5
Lightning fast!
on October 10, 2022
Posted by: Josh
This bad larry is at least 100x fast than my old unit! Kicking myself for not making the switch sooner!
Written by a customer while visiting netgear.com
Customer Rating
4
Had issues
on October 10, 2022
Posted by: Anonymous
Service was down most of the day it took a while before issues were resolved. Then is was great.
Written by a customer while visiting netgear.com