Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Average customer rating
4.7
(12,221 Reviews)
Rating breakdown 12,221 reviews
5 Stars
10,127
4 Stars
1,429
3 Stars
344
2 Stars
108
1 Star
213
61%of customers recommend this product.
(
39 out of
64)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Customer Rating
5
Fast and reliable
on November 2, 2022
Posted by: Santha Willis
Awesome modem! Super fast connection after downloading the NightHawk app. Set-up was easy!
Written by a customer while visiting netgear.com
Customer Rating
5
Router/modem
on November 2, 2022
Posted by: Anonymous
Very convenient to have a two in one deal. Highly recommend to anyone. Saved me a great deal of money
Written by a customer while visiting netgear.com
Customer Rating
5
Great Router
on November 2, 2022
Posted by: StanHalenJuice
This was the router for me. I pay spectrum every month for 400 mbps and now that’s what I get.
Written by a customer while visiting netgear.com
Customer Rating
3
Decent modem/router combo
on November 2, 2022
Posted by: Nammikk
This modem/router combo works okay. You constantly have to reset the modem once per day because it slows down drastically but once you reset it, it works fine. I have to reset about once or twice a day, which can be really annoying. Especially since WFH/ remote jobs are big right now.
Response from netgear.comBy Consumer Affairs, November 3, 2022
Hi Nammikk,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Great Router
on November 2, 2022
Posted by: Paul Rinella
I had my previous NetGear router for 7 years and it worked great. Upgraded to this router because I have 5G WiFi.
This router took literally no time to install and operate.
Highly recommend this router for anyone
This router took literally no time to install and operate.
Highly recommend this router for anyone
Written by a customer while visiting netgear.com
Customer Rating
5
Easy set-up
on November 1, 2022
Posted by: Dan
Bought a new modem/router because it was cheaper than renting from a provider. Easy to set up and can monitor connection and speeds easily from anywhere with the app.
Written by a customer while visiting netgear.com
Customer Rating
2
hoping for better
on November 1, 2022
Posted by: bob
was hard to link with isp and was expecting faster internet since my previous modem router was old
Written by a customer while visiting netgear.com
Customer Rating
5
Great modem
on November 1, 2022
Posted by: Bradley J
The speeds if your internet provider allows them, are amazing
Written by a customer while visiting netgear.com