Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Average customer rating
4.7
(12,221 Reviews)
Rating breakdown 12,221 reviews
5 Stars
10,127
4 Stars
1,429
3 Stars
344
2 Stars
108
1 Star
213
61%of customers recommend this product.
(
39 out of
64)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Customer Rating
5
Easy setup, good speed.
on November 10, 2022
Posted by: MeganK
Needed to upgrade my 5 year old router/modem and decided on this one. Setup was fast and easy. Haven't had any issues since. Glad I went with this one!
Written by a customer while visiting netgear.com
Customer Rating
4
So far so good
on November 10, 2022
Posted by: Ed Lawrence
Installation less than 30 days. So far it is performing well.
Written by a customer while visiting netgear.com
Customer Rating
5
Very Easy To Use
on November 9, 2022
Posted by: Kandy Babyy
Quick pick up, the app was very easy to navigate. Good modem
Written by a customer while visiting netgear.com
Customer Rating
5
great help setting it up
on November 9, 2022
Posted by: PJC
I received great help setting up without their help I would never have been able to get it working. Now it works great!
Written by a customer while visiting netgear.com
Customer Rating
5
Amazing modem
on November 8, 2022
Posted by: Aikenduke
I replaced my netgear 3000 with this cable modem. My speeds quadrupled and it was so easy to set up with my xfinity account.
Written by a customer while visiting netgear.com
Customer Rating
5
Amazing router
on November 8, 2022
Posted by: aikenduke
I replaced my netgear 3000 with this cable modem. My speeds quadrupled with this router, and it was also very easy to set up with my xfinity account!
Written by a customer while visiting netgear.com
Customer Rating
3
not as fast as advertised
on November 7, 2022
Posted by: mike
I have 400 mbps service. Most I can get out of this is 250mbps
Response from netgear.comBy Consumer Affairs, November 8, 2022
Hi mike,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out these resources when you are experiencing slow speeds: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US, and also: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. We recommend checking out these resources when you are experiencing slow speeds: https://kb.netgear.com/25731/Troubleshooting-NETGEAR-WiFi-Range-Extenders?language=en_US, and also: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
3
not as fast as advertised
on November 7, 2022
Posted by: mike
I have 400 mbps service. Most I can get out of this is 250mbps
Written by a customer while visiting netgear.com