Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Average customer rating
4.7
(12,220 Reviews)
Rating breakdown 12,220 reviews
5 Stars
10,126
4 Stars
1,429
3 Stars
344
2 Stars
108
1 Star
213
61%of customers recommend this product.
(
39 out of
64)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Customer Rating
5
Great Security and ease of set up
on December 20, 2022
Posted by: Anonymous
My nighthawk keeps me informed about my usage and ease of security setup
Written by a customer while visiting netgear.com
Customer Rating
5
Not user friendly
on December 20, 2022
Posted by: Howard Crofoot
Your setup app system isn't user friendly. It took 45 min. with one of your agents on the phone to get me up and running. I have to plug the unit every 2 days for 30 sec. and plug it back in to get the wifi speed I should. Not very happy so far with the unit.
Written by a customer while visiting netgear.com
Customer Rating
2
Very frustrated
on December 20, 2022
Posted by: Cristel
I’m very frustrated with this device. The internet goes out randomly.
I’ve been told by Comcast to rent theirs because there’s nothing wrong with the signal.
It’s brand new! Ack!!!
I’ve been told by Comcast to rent theirs because there’s nothing wrong with the signal.
It’s brand new! Ack!!!
Response from netgear.comBy Consumer Affairs, December 20, 2022
Hi Cristel,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These resources should help you troubleshoot your device: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem, and also: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These resources should help you troubleshoot your device: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem, and also: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Best gear ive used
on December 19, 2022
Posted by: Liam Pitts
This has been the best modem/router ever. It is easy to set up and used on day 1
Written by a customer while visiting netgear.com
Customer Rating
5
Netgear cable modem Router review
on December 19, 2022
Posted by: Jerry Chia
I changed the modem router to Netgear C7000v2. It works better than previous modem router.
Written by a customer while visiting netgear.com
Customer Rating
5
Easy setup
on December 19, 2022
Posted by: Anonymous
With the Nighthawk mobile app, I was able to easily setup the router from my phone.
Written by a customer while visiting netgear.com
Customer Rating
5
Awesome
on December 19, 2022
Posted by: Anonymous
This cable router and modem delivers exactly what they say it does! Highly recommend!
Written by a customer while visiting netgear.com
Customer Rating
5
New modem/router
on December 19, 2022
Posted by: Anonymous
We are pleased with our new modem/ router it works great and speed is good
Written by a customer while visiting netgear.com