Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Average customer rating
4.7
(12,220 Reviews)
Rating breakdown 12,220 reviews
5 Stars
10,126
4 Stars
1,429
3 Stars
344
2 Stars
108
1 Star
213
61%of customers recommend this product.
(
39 out of
64)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Customer Rating
5
Easy to connect
on December 21, 2022
Posted by: Dipendra Guragain
I have been using netgear products for years. I previously bought c7000ve
Written by a customer while visiting netgear.com
Customer Rating
3
Good, but not better than modem from ISP
on December 21, 2022
Posted by: Disposed Hero
This modem/router worked well enough and was easy to setup, but my internet speeds were slower than what I was getting with the modem and router supplied by my ISP, which was disappointing.
Response from netgear.comBy Consumer Affairs, December 21, 2022
Hi Disposed Hero,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These resources should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These resources should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
3
Recent purchase
on December 21, 2022
Posted by: Paul Sawrey
Recently had to replace our prior Netgear failed cable modem WiFi router and days later still trying to get it to communicate with multiple devices.
Written by a customer while visiting netgear.com
Customer Rating
5
Rating
on December 21, 2022
Posted by: Anonymous
It works perfect with my 500 gbps optimum internet plan way faster than the standard modem/Router combo provided by optimum.
Written by a customer while visiting netgear.com
Customer Rating
1
Poor performance
on December 21, 2022
Posted by: Harminder
It commits to support higher Mbps but in actual it is only 25% to 30%. Not expected from net gear that they certify to something and equipment does not perform.
Response from netgear.comBy Consumer Affairs, December 22, 2022
Hi Harminder,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These resources should help you: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem, and also: https://kb.netgear.com/000064366/How-do-I-troubleshoot-slow-Internet-connections-when-I-m-connected-to-my-NETGEAR-router?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These resources should help you: https://kb.netgear.com/000061156/How-do-I-troubleshoot-my-NETGEAR-cable-modem, and also: https://kb.netgear.com/000064366/How-do-I-troubleshoot-slow-Internet-connections-when-I-m-connected-to-my-NETGEAR-router?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Great modem
on December 20, 2022
Posted by: Anonymous
Previous i used modem from Comcast. We think it is good modem. Then i switch to Netgear modem accidentally. It absolutely change my mind. Netgear modem is the best modem i have ever used
Written by a customer while visiting netgear.com
Customer Rating
5
Helped getting set up
on December 20, 2022
Posted by: Desiree N Young
The representative that helped me was kind, courteous, professional and caring. Loved every minute of him virtually walking me through the entire process, which made it really easy. Loved his help.
Written by a customer while visiting netgear.com
Customer Rating
5
Fast with great coverage
on December 20, 2022
Posted by: Carl s
This router is great, the coverage throughout my house has been awesome. Also, the speed of the Internet has gone up compared to the Comcast box.
Written by a customer while visiting netgear.com