Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Average customer rating
4.7
(12,220 Reviews)
Rating breakdown 12,220 reviews
5 Stars
10,126
4 Stars
1,429
3 Stars
344
2 Stars
108
1 Star
213
61%of customers recommend this product.
(
39 out of
64)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AC1900 Router with DOCSIS 3.0 Cable Modem - Black
Customer Rating
5
Faster wifi? Yes, please!
on December 30, 2022
Posted by: Penny
My old router/modem was sluggish and soooo slow, that I was about to lose my mind! This one is the answer to my dreams.
Written by a customer while visiting netgear.com
Posted by: steve normoyle
Verified Purchase:Yes
this model seems to have issues with connectivity. devices that are connected by wifi will still be connected to the wifi but lose internet even though cable status is good. devices that are connected to the ethernet port will have no issues. i have to end up power cycling the modem so the wifi devices can connect to the internet even though the devices never lost their wifi connection
No, I would not recommend this to a friend.
Response from netgear.comBy Consumer Affairs, December 30, 2022
Hi steve,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These resources should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/27322/Troubleshooting-internet-connectivity-issues-for-NETGEAR-cable-modem-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These resources should help you: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/27322/Troubleshooting-internet-connectivity-issues-for-NETGEAR-cable-modem-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
As advertised
on December 29, 2022
Posted by: Ja Beis
The Netgear Nighthawk is exactly what I wanted and exactly what I got. I was cautioned that it was difficult to install. Not true and I am not high tech!
The only suggestion I have is that to make sure you have the Netgear Ap installed on you mobile BEFORE you begin. It just slows down installation otherwise. Everything came right on line without glitches.
The only suggestion I have is that to make sure you have the Netgear Ap installed on you mobile BEFORE you begin. It just slows down installation otherwise. Everything came right on line without glitches.
Written by a customer while visiting netgear.com
Customer Rating
5
Works great
on December 29, 2022
Posted by: Anonymous
works great with xfinity to replace the rented unit.
Written by a customer while visiting netgear.com
Customer Rating
5
Nighthawk
on December 29, 2022
Posted by: Mandy lahar
We love our cable modem router. It runs all our devices and there is a lot at one time with no problem.
Written by a customer while visiting netgear.com
Customer Rating
5
NightHawk AC1900 Cable Modem Router
on December 28, 2022
Posted by: John Bosley
NightHawk AC 1900 Review of Cable Modem Router 4 RJ-45 connection ports
Written by a customer while visiting netgear.com
Customer Rating
5
Easy set up!
on December 28, 2022
Posted by: Kathy K
The Nighthawk cable modem router that I purchased was easy to set up following instructions that were given. Would definitely purchase again as well as recommend to my friends.
Written by a customer while visiting netgear.com
Customer Rating
5
Review of Netgear Nighthawk
on December 28, 2022
Posted by: Robertha
This router is excellent. It actually provides a clearer picture than the Xfinity router previously used. Would highly recommend this router.
Written by a customer while visiting netgear.com